---
title: "Contact Centre Transformation to a Hosted Solution"
ocid: "ocds-b5fd17-5225663c-f041-4880-930c-78d5f2c563b0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5225663c-f041-4880-930c-78d5f2c563b0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5225663c-f041-4880-930c-78d5f2c563b0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5225663c-f041-4880-930c-78d5f2c563b0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TAMESIDE METROPOLITAN BOROUGH COUNCIL"
published: "2025-11-13"
---

# Contact Centre Transformation to a Hosted Solution

Buyer: TAMESIDE METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-5225663c-f041-4880-930c-78d5f2c563b0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5225663c-f041-4880-930c-78d5f2c563b0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5225663c-f041-4880-930c-78d5f2c563b0.json)

## Summary

Tameside Metropolitan Borough Council has concluded a procurement process for the "Contact Centre Transformation to a Hosted Solution," classified within the communication and IT services industry category. The project, located in the United Kingdom, was executed through a direct award procurement method and reached the award stage on 26th October 2025. The contract, valued at £240,000 GBP, is active with PricewaterhouseCoopers (LLP) PwC as the supplier, and it spans from 27th October 2025 to 31st January 2026.

This tender presents substantial opportunities for businesses specialising in communication and IT services, particularly those capable of offering hosted solutions for contact centres. Small and medium-sized enterprises (SMEs) are encouraged to engage in similar opportunities, provided they have the capacity and expertise to meet the service requirements. This procurement could pave the way for business growth by establishing partnerships with local councils such as Tameside, offering potential for future collaborations or service extensions within the public sector domain.

## Notice

Contact Centre Transformation to a Hosted Solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6229e4fc-8660-48b9-b363-d9b2c7a9abed |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Nov 2025 |
| Submission deadline | 26 Oct 2025 |
| Future notice date | Not specified |
| Award date | 25 Oct 2025 |
| Contract period | 27 Oct 2025 - 30 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £240,000 |
| Lots value | Not specified |
| Awards value | £240,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TAMESIDE METROPOLITAN BOROUGH COUNCIL |
| Locality | SALE |
| Post town | Manchester |
| Postcode | M33 7ZF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Trafford |
| Electoral ward | Sale Central |
| Westminster constituency | Wythenshawe and Sale East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRICEWATERHOUSECOOPERS (LLP) PWC |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 13 Nov 2025 at 13:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6229e4fc-8660-48b9-b363-d9b2c7a9abed

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6229e4fc-8660-48b9-b363-d9b2c7a9abed
  13th November 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.tameside.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5225663c-f041-4880-930c-78d5f2c563b0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5225663c-f041-4880-930c-78d5f2c563b0.json.