---
title: "Multi-Channel Customer Service"
ocid: "ocds-b5fd17-5252af86-7f80-4b23-b9f9-26da45b7a30e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5252af86-7f80-4b23-b9f9-26da45b7a30e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5252af86-7f80-4b23-b9f9-26da45b7a30e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5252af86-7f80-4b23-b9f9-26da45b7a30e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GREAT YARMOUTH BOROUGH COUNCIL"
published: "2017-08-18"
---

# Multi-Channel Customer Service

Buyer: GREAT YARMOUTH BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-5252af86-7f80-4b23-b9f9-26da45b7a30e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5252af86-7f80-4b23-b9f9-26da45b7a30e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5252af86-7f80-4b23-b9f9-26da45b7a30e.json)

## Summary

The procurement process involves Great Yarmouth Borough Council seeking to award a contract for a Multi-Channel Customer Service solution within the Customer Relation Management software category. The process was conducted under an open procedure and was marked as complete on 25th April 2017, following a tender period that ended on 24th April 2017. The contract, valued at £99,000, commenced on 1st May 2017 and runs until 30th April 2020, with delivery expected in the East of England, United Kingdom.

This contract presents an opportunity for businesses that specialise in customer relationship management services, particularly those capable of providing multi-channel solutions. Suppliers with experience in software development, customer service platforms, and digital communication tools would be especially well-positioned to compete for similar future tenders. Engaging with local government bodies like Great Yarmouth Borough Council can lead to sustained business growth and potential partnerships in ongoing service provisions.

## Notice

Contract Award

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7ce10d8b-6e95-4226-a53e-459280ae908f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Aug 2017 |
| Submission deadline | 24 Apr 2017 |
| Future notice date | Not specified |
| Award date | 24 Apr 2017 |
| Contract period | 30 Apr 2017 - 30 Apr 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £99,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GREAT YARMOUTH BOROUGH COUNCIL |
| Locality | GREAT YARMOUTH |
| Post town | Norwich |
| Postcode | NR30 2QF |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Great Yarmouth |
| Electoral ward | Nelson |
| Westminster constituency | Great Yarmouth |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INFORM COMMUNICATIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 18 Aug 2017 at 09:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7ce10d8b-6e95-4226-a53e-459280ae908f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7ce10d8b-6e95-4226-a53e-459280ae908f
  18th August 2017 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.great-yarmouth.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5252af86-7f80-4b23-b9f9-26da45b7a30e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5252af86-7f80-4b23-b9f9-26da45b7a30e.json.