---
title: "BTA1700 e commerce customer service desk platform"
ocid: "ocds-b5fd17-526cd1be-0e58-45c8-a311-f9051c84f5be"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-526cd1be-0e58-45c8-a311-f9051c84f5be"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-526cd1be-0e58-45c8-a311-f9051c84f5be.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-526cd1be-0e58-45c8-a311-f9051c84f5be.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH TOURIST AUTHORITY"
published: "2023-09-08"
---

# BTA1700 e commerce customer service desk platform

Buyer: BRITISH TOURIST AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-526cd1be-0e58-45c8-a311-f9051c84f5be

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-526cd1be-0e58-45c8-a311-f9051c84f5be)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-526cd1be-0e58-45c8-a311-f9051c84f5be.json)

## Summary

The British Tourist Authority has completed a procurement process for the contract titled "BTA1700 e commerce customer service desk platform" in the services industry category. The procurement method used was selective, specifically a call-off from a framework agreement. The tender had a value of £74,060.8 and had a tender period ending on 5th May 2023. The contract period is scheduled to start on 15th November 2023 and end on 14th November 2024. The buying organisation was the British Tourist Authority, located at 3 Grosvenor Gardens, London, SW1W 0BD, United Kingdom.

This procurement opportunity, awarded to Zendesk Inc, through the Crown Commercial Services Framework Agreement, presents a chance for SMEs and VCSEs to utilize their expertise in information technology services. Businesses well-suited to compete are those providing cloud software services. The contract offers a potential growth avenue for companies aiming to provide e-commerce customer service desk platforms to governmental authorities, with a focus on efficiency and innovation in service delivery.

## Notice

Contract awarded using Crown Commercial Services Framework Agreement ID: RM1557.13, G-Cloud 13, Lot 2 Cloud Software

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/24dac3f6-2913-4666-a150-0ff0a2654e63 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Sep 2023 |
| Submission deadline | 5 May 2023 |
| Future notice date | Not specified |
| Award date | 7 Aug 2023 |
| Contract period | 15 Nov 2023 - 14 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £74,060 |
| Lots value | Not specified |
| Awards value | £74,060 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH TOURIST AUTHORITY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 0BD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZENDESK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 8 Sep 2023 at 11:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/24dac3f6-2913-4666-a150-0ff0a2654e63

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/24dac3f6-2913-4666-a150-0ff0a2654e63
  8th September 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-526cd1be-0e58-45c8-a311-f9051c84f5be. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-526cd1be-0e58-45c8-a311-f9051c84f5be.json.