---
title: "In journey' Customer insight 2021"
ocid: "ocds-b5fd17-528c0911-3aec-4150-8a9e-61b9643e4de2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-528c0911-3aec-4150-8a9e-61b9643e4de2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-528c0911-3aec-4150-8a9e-61b9643e4de2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-528c0911-3aec-4150-8a9e-61b9643e4de2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND COMPANY LIMITED"
published: "2021-06-11"
---

# In journey' Customer insight 2021

Buyer: HIGHWAYS ENGLAND COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-528c0911-3aec-4150-8a9e-61b9643e4de2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-528c0911-3aec-4150-8a9e-61b9643e4de2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-528c0911-3aec-4150-8a9e-61b9643e4de2.json)

## Summary

The procurement process involves Highways England Company Limited, which sought to obtain insights for their 'In journey' customer research project titled "In journey' Customer insight 2021". This project, belonging to the Business Services industry, is located in Guildford, England. The procurement was conducted through a selective method and was awarded based on a call-off from a framework agreement. The award date was 31 March 2021, with a contract period that commenced on 9 May 2021 and concluded on 10 May 2021, involving a contract value of £300,000.

This tender presents significant opportunities for businesses, especially those specialising in market research, customer insights, and consultancy services. Enterprises that can leverage data analysis and provide actionable recommendations to improve customer satisfaction in roadworks are particularly well-suited to compete. As this procurement aims to enhance user experience on the strategic road network, suppliers that demonstrate innovative approaches to customer engagement and measurement may find this a beneficial avenue for growth.

## Notice

The aim of the research is to design, undertake and report on 'in journey' customer insight to gain a customer perspective of major scheme roadworks on the strategic road network on an ongoing, monthly basis. The purpose of the research is to provide project teams with data and recommendations, that are used to drive improvements on individual schemes in order to increase customer satisfaction of roadworks Additional information: Name of Framework CCS RM6018

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/414d4888-1d7b-4e93-b362-9d0057213ac8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jun 2021 |
| Submission deadline | 31 Mar 2021 |
| Future notice date | Not specified |
| Award date | 30 Mar 2021 |
| Contract period | 8 May 2021 - 10 May 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £300,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND COMPANY LIMITED |
| Locality | GUILDFORD |
| Post town | Guildford |
| Postcode | GU1 4LZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Guildford |
| Electoral ward | Stoke |
| Westminster constituency | Guildford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS MORI |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 11 Jun 2021 at 18:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/414d4888-1d7b-4e93-b362-9d0057213ac8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/414d4888-1d7b-4e93-b362-9d0057213ac8
  11th June 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/00b6e14a-8437-4d11-917b-81f84d36174d
- https://www.econtrack.com/Project/View.aspx?data=fdHofPpupBSDWqLWllZxpQ==
  Epims Link

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-528c0911-3aec-4150-8a9e-61b9643e4de2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-528c0911-3aec-4150-8a9e-61b9643e4de2.json.