--- title: "Contact Centre Support Officer x 2" ocid: "ocds-b5fd17-52a171ff-b943-4089-8c18-78a442eec138" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-52a171ff-b943-4089-8c18-78a442eec138" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-52a171ff-b943-4089-8c18-78a442eec138.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-52a171ff-b943-4089-8c18-78a442eec138.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2023-07-28" --- # Contact Centre Support Officer x 2 Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-52a171ff-b943-4089-8c18-78a442eec138 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-52a171ff-b943-4089-8c18-78a442eec138) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-52a171ff-b943-4089-8c18-78a442eec138.json) ## Summary The Sandwell Metropolitan Borough Council is seeking Contact Centre Support Officers for its Adult Social Care (Enquiry Team) at the Independent Living Centre in Smethwick, West Midlands. The procurement stage is currently open, with a closing date of Tuesday 1st August 2023 at 14:00pm. The contract period is expected to run from 7th August 2023 to 7th November 2023. This tender falls under the services category and follows an open procedure (below threshold) procurement method. This opportunity can benefit businesses involved in recruitment services within the West Midlands region. Companies with experience in delivering customer services, particularly within a Contact Centre environment, are well-suited to compete. Interested parties are required to submit relevant documents through the In-tend e-Tendering System. The procurement values the contract at £5,243.64 GBP, with a contract start date of 7th August 2023. ## Notice Job Title: Contact Centre Support Officer Rate of Pay: ?11.18 per hour Hours: 37 hours Location: Independent Living Centre, 100 Oldbury Road, Smethwick, B66 1JE Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: We are looking for Contact Centre Support Officers to join the Adult Social Care (Enquiry Team) on an agency basis, with potential placement up to 31 March 2024. The post involves delivering an enhanced customer experience that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to: o deal with incoming calls and process requests for service from all customer enquiries across multiple channels, o be an active Listener, with clear communication skills, o have excellent IT skills as the role requires the use of numerous systems and applications. You must have GSCE English and Maths or equivalent qualifications. A standard DBS check is required for this role. Inside IR35. For further information on duties and responsibilities required please refer to the Job Description and Personnel Specification. Please can agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You must also include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Tuesday 1st August 2023 at 14:00pm Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is Tuesday 1st August 2023 at 14:00pm Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3aa11371-cf18-4ab0-96cd-6e6e2388face | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Jul 2023 | | Submission deadline | 1 Aug 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 7 Aug 2023 - 7 Nov 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £5,243 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79600000 - Recruitment services ## Release History - 28 Jul 2023 at 06:29 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3aa11371-cf18-4ab0-96cd-6e6e2388face ## Documents - https://www.contractsfinder.service.gov.uk/Notice/3aa11371-cf18-4ab0-96cd-6e6e2388face 28th July 2023 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-52a171ff-b943-4089-8c18-78a442eec138. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-52a171ff-b943-4089-8c18-78a442eec138.json.