---
title: "Customer closeness"
ocid: "ocds-b5fd17-52b305ba-70c0-44e6-973a-75c5aa3f853a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-52b305ba-70c0-44e6-973a-75c5aa3f853a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-52b305ba-70c0-44e6-973a-75c5aa3f853a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-52b305ba-70c0-44e6-973a-75c5aa3f853a.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ORDNANCE SURVEY LTD"
published: "2021-07-23"
---

# Customer closeness

Buyer: ORDNANCE SURVEY LTD  
Current stage: Tender  
OCID: ocds-b5fd17-52b305ba-70c0-44e6-973a-75c5aa3f853a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-52b305ba-70c0-44e6-973a-75c5aa3f853a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-52b305ba-70c0-44e6-973a-75c5aa3f853a.json)

## Summary

Ordnance Survey Ltd is conducting an open tender for a project titled "Customer closeness," aimed at enhancing customer-centric strategies within the organisation. This tender is classified under the industry category of customer survey services, with a total contract value of £180,000. The tender process is currently active, and submissions are due by 23 August 2021. The contract is expected to commence from 1 October 2021 and will run until 30 September 2024. Delivery addresses for services can be located in various regions including the UK and British Overseas Territories.

This tender presents significant opportunities for businesses specialising in customer engagement and survey services. Companies that can demonstrate a capability to conduct customer immersion sessions and promote customer centricity are well-suited to compete for this contract. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, as this procurement is designed to accommodate their involvement and foster growth in the competitive landscape.

## Notice

The Customer Team is focused on orientating the business to our value of 'Think Customer' and on helping to achieve the Customer & Marketing strategy. To achieve this objective, the team would like to conduct customer immersion sessions that help the Executive team to hear and understand the "voice of our customers". OS is seeking a supplier that can help drive customer centricity throughout the organisation enabling our people to connect, listen, understand and act upon the voice of our customers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/34678459-dda5-4d33-b7d1-f6ddc01950e3 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jul 2021 |
| Submission deadline | 23 Aug 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Sep 2021 - 30 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £180,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ORDNANCE SURVEY LTD |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO16 0AS |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Test Valley |
| Electoral ward | Chilworth, Nursling & Rownhams |
| Westminster constituency | Romsey and Southampton North |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services

## Release History

- 23 Jul 2021 at 07:35 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/34678459-dda5-4d33-b7d1-f6ddc01950e3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/34678459-dda5-4d33-b7d1-f6ddc01950e3
  23rd July 2021 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Southampton:-Customer-survey-services./9K863N28N6
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-52b305ba-70c0-44e6-973a-75c5aa3f853a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-52b305ba-70c0-44e6-973a-75c5aa3f853a.json.