--- title: "Provision of Customer Satisfaction Survey Platforms (Transactional and Perceptional)" ocid: "ocds-b5fd17-52e498cf-682f-455d-a5b0-8649eec32c13" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-52e498cf-682f-455d-a5b0-8649eec32c13" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-52e498cf-682f-455d-a5b0-8649eec32c13.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-52e498cf-682f-455d-a5b0-8649eec32c13.json" source: "Contracts Finder" current_stage: "Tender" buyer: "PA HOUSING LIMITED" published: "2021-06-02" --- # Provision of Customer Satisfaction Survey Platforms (Transactional and Perceptional) Buyer: PA HOUSING LIMITED Current stage: Tender OCID: ocds-b5fd17-52e498cf-682f-455d-a5b0-8649eec32c13 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-52e498cf-682f-455d-a5b0-8649eec32c13) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-52e498cf-682f-455d-a5b0-8649eec32c13.json) ## Summary PA Housing Limited is conducting a tender for the provision of Customer Satisfaction Survey Platforms, encompassing both transactional and perceptual surveys. This procurement falls under the services category and is based in Leicester, United Kingdom. The tender is currently in the active stage, with submissions due by 5 July 2021. The contracts are expected to commence on 1 January 2022, lasting for three years with the possibility of two one-year extensions. The procurement process is selective, utilising a restricted procedure that is above the threshold, with a total estimated value of £375,000. This tender presents a significant opportunity for businesses specialising in customer feedback systems, survey design, and data analysis. Companies that are experienced in delivering responsive customer engagement tools or providing qualitative research services would be particularly well-suited to compete. The bidders' event scheduled on 11 June 2021 allows potential suppliers to gather more information and express interest, making this an ideal moment for those looking to expand their portfolio within the public sector. ## Notice PA Housing is carrying out the procurement for the delivery of a Customer Satisfaction Survey Platform for obtaining feedback from customers, residents and specific focus groups. PA Housing aims to obtain customer feedback through two different methods of customer satisfaction surveys: Lot 1: Transactional Surveys Following customer engagement with one of the services provided by PA Housing, a survey is sent to the customer asking for their feedback on the service. Currently PA Housing offers this survey for the following services: Responsive Repairs, Gas repairs, Gas Servicing, Cleaning Services, Grounds Maintenance, Complaints, New Customers, Tenancy Sustainment, and Income Services. PA Housing aims to expand the surveys to other services provided, such as post contact center call. These surveys are to be offered to our customers within 24 hours of engaging with the services and by either text messaging, automated voice calls or emails. Lot 2: Perception Surveys and in depth & focused research PA Housing currently offers a STAR survey to a sample of our customers on a quarterly basis. These surveys are offered to our customers either by person to person phone calls or by email. The perception surveys follow the HouseMark guidelines, allowing PA Housing to benchmark across sectors. It is intended that PA Housing will enter into Contract(s) with the successful Supplier(s) in November 2021 with the Contract(s) commencing on 1 January 2022, and subject to annual reviews, run for a period of three years with the option to extend by one year plus one further year at A Housing's discretion. The maximum duration of the contract is therefore five years. The bidders event will take place at 11.00 am on Friday 11th June 2021 via MS Teams and bidders are requested to submit their interest and email addresses via In Tend. Additional information: The procurement documents are available for unrestricted and full direct access, free of charge, at: https://intendhost.co.uk/pahousing/aspx/Home Is a Recurrent Procurement Type? : Yes ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9314c85b-41cc-4d59-8ee1-509eb58a2ceb | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Jun 2021 | | Submission deadline | 5 Jul 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Apr 2022 - 31 Mar 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £375,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | PA HOUSING LIMITED | | Locality | LEICESTER | | Post town | Leicester | | Postcode | LE2 7EA | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire | | ITL 3 | TLF21 Leicester | | Local authority | Leicester | | Electoral ward | Westcotes | | Westminster constituency | Leicester West | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342311 - Customer satisfaction survey ## Release History - 2 Jun 2021 at 15:31 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9314c85b-41cc-4d59-8ee1-509eb58a2ceb ## Documents - https://www.contractsfinder.service.gov.uk/Notice/9314c85b-41cc-4d59-8ee1-509eb58a2ceb 2nd June 2021 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/pahousing/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://intendhost.co.uk/pahousing/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-52e498cf-682f-455d-a5b0-8649eec32c13. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-52e498cf-682f-455d-a5b0-8649eec32c13.json.