--- title: "Out of Hours Oncology Medical Telephone Helpline" ocid: "ocds-b5fd17-52ec0958-ae12-4b6a-960b-9cf8a8614cb0" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-52ec0958-ae12-4b6a-960b-9cf8a8614cb0" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-52ec0958-ae12-4b6a-960b-9cf8a8614cb0.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-52ec0958-ae12-4b6a-960b-9cf8a8614cb0.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LANCASHIRE TEACHING HOSPITALS NHS FOUNDATION TRUST" published: "2017-05-12" --- # Out of Hours Oncology Medical Telephone Helpline Buyer: LANCASHIRE TEACHING HOSPITALS NHS FOUNDATION TRUST Current stage: Tender OCID: ocds-b5fd17-52ec0958-ae12-4b6a-960b-9cf8a8614cb0 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-52ec0958-ae12-4b6a-960b-9cf8a8614cb0) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-52ec0958-ae12-4b6a-960b-9cf8a8614cb0.json) ## Summary The Lancashire Teaching Hospitals NHS Foundation Trust is currently conducting a tender for an "Out of Hours Oncology Medical Telephone Helpline," aimed at providing essential support for oncology patients. The procurement is classified under miscellaneous health services, and the tender period is set to close on 16th June 2017. The contract is expected to commence on 1st November 2017 and will run until 31st October 2020. The initiative falls within the North West region of the United Kingdom and features an estimated contract value of £100,000. The procurement method employed for this contract is an open procedure, inviting a broad range of bidders to participate. This opportunity to provide a 24-hour helpline service creates significant potential for businesses involved in healthcare services, particularly those with expertise in telemedicine and patient support services. Companies that specialise in health-related call centres or those that have experience in managing medical emergency lines would be particularly well-suited to compete. Given the national requirement for this service, there exists considerable scope for growth and innovation in delivering high-quality support to oncology patients at the designated hospitals. ## Notice Oncology patients receiving treatment require specialist assessment and advice, and early recognition of potential emergencies and side effects of treatment. The assessment and advice given to a potentially ill patient is crucial in providing the best possible outcome. Patient safety is an essential part of quality care; each and every situation should be managed appropriately. A 24 hour telephone helpline for oncology patients is a national requirement. Each trust manages the helpline between the hours of 08.30-16.30 Monday to Friday excluding bank holidays. It is recognised that the nature of calls received during the out of hours period will be varied in nature, from simple administrative queries around appointments etc. through to patients who may be experiencing significant symptoms that need to be treated within very tight timescales e.g. Neutropenic Sepsis. The Network out of hour's helpline receives on average 380 calls per month. The supplier will be responsible for providing an Out of Hours Medical Telephone Helpline cover to patients undergoing chemotherapy at any of the sites listed below: * Lancashire Teaching Hospitals NHS Foundation Trust * Blackpool Victoria Hospital NHS Trust * University Hospitals of Morecambe Bay NHS foundation Trust * East Lancashire Hospitals NHS Trust The service will also be provided on Bank Holidays. The supplier will be responsible for ensuring continuity of service provision and all additional costs in respect of ensuring that all the levels of staff support are met e.g. sickness, staff termination and holiday periods. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1ba55324-2eb0-4054-8e9b-b03d28fea84a | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 12 May 2017 | | Submission deadline | 16 Jun 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Nov 2017 - 31 Oct 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LANCASHIRE TEACHING HOSPITALS NHS FOUNDATION TRUST | | Locality | CHORLEY | | Post town | Preston | | Postcode | PR7 1PP | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD4 Lancashire | | ITL 3 | TLD47 Chorley and West Lancashire | | Local authority | Chorley | | Electoral ward | Chorley North & Astley | | Westminster constituency | Chorley | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85140000 - Miscellaneous health services ## Release History - 12 May 2017 at 08:35 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1ba55324-2eb0-4054-8e9b-b03d28fea84a - 3 May 2017 at 15:56 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1ba55324-2eb0-4054-8e9b-b03d28fea84a - 3 May 2017 at 15:54 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1ba55324-2eb0-4054-8e9b-b03d28fea84a ## Documents - https://www.contractsfinder.service.gov.uk/Notice/1ba55324-2eb0-4054-8e9b-b03d28fea84a 12th May 2017 - Opportunity notice on Contracts Finder - http://www.supplying2nhs.org Tendering portal link ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-52ec0958-ae12-4b6a-960b-9cf8a8614cb0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-52ec0958-ae12-4b6a-960b-9cf8a8614cb0.json.