---
title: "MHCLG Shielding Ticketing Software (Freshdesk)"
ocid: "ocds-b5fd17-53118b0d-ccc4-440a-a81e-4d39cfce9dd2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-53118b0d-ccc4-440a-a81e-4d39cfce9dd2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-53118b0d-ccc4-440a-a81e-4d39cfce9dd2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-53118b0d-ccc4-440a-a81e-4d39cfce9dd2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENT"
published: "2020-07-31"
---

# MHCLG Shielding Ticketing Software (Freshdesk)

Buyer: MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENT  
Current stage: Award  
OCID: ocds-b5fd17-53118b0d-ccc4-440a-a81e-4d39cfce9dd2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-53118b0d-ccc4-440a-a81e-4d39cfce9dd2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-53118b0d-ccc4-440a-a81e-4d39cfce9dd2.json)

## Summary

The procurement process, initiated by the Ministry of Housing, Communities & Local Government, involved the tender for "MHCLG Shielding Ticketing Software (Freshdesk)", classified under the software package and information systems industry. The contract, valued at £18,870 and awarded to Freshworks Inc., is positioned within a services procurement category and was completed on 31 July 2020. The contract period commenced on 15 July 2020 and will conclude on 16 July 2021. This procurement followed a selective method, specifically a call-off from a framework agreement, and the tender period closed on 14 July 2020.

This tender represents a significant opportunity for businesses, particularly small and medium-sized enterprises (SMEs), to engage in government contracts, specifically within the software services sector. Companies that specialise in customer support software and ticketing systems would be well-suited to explore similar future tenders. The transparency of this awarded contract allows potential competitors to understand the procurement process and consider their offerings for similar opportunities within the public sector.

## Notice

MHCLG Shielding Ticketing Software (Freshdesk) for 12 months. This contract has been awarded and is published for transparency purposes.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1808cce4-b576-4cfd-9f03-5ee0e137b057 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jul 2020 |
| Submission deadline | 14 Jul 2020 |
| Future notice date | Not specified |
| Award date | 14 Jul 2020 |
| Contract period | 14 Jul 2020 - 16 Jul 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £18,870 |
| Lots value | Not specified |
| Awards value | £18,870 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENT |
| Locality | ST LEONARDS ON SEA |
| Post town | Tonbridge |
| Postcode | TN37 7GA |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ22 East Sussex CC |
| Local authority | Hastings |
| Electoral ward | Ashdown |
| Westminster constituency | Hastings and Rye |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 31 Jul 2020 at 08:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1808cce4-b576-4cfd-9f03-5ee0e137b057

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1808cce4-b576-4cfd-9f03-5ee0e137b057
  31st July 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/25252936-2fdd-448b-83ee-8497e3874044

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-53118b0d-ccc4-440a-a81e-4d39cfce9dd2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-53118b0d-ccc4-440a-a81e-4d39cfce9dd2.json.