---
title: "Contact Center Telephony Support"
ocid: "ocds-b5fd17-5311b204-709a-48a9-8614-dbb301c43c40"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5311b204-709a-48a9-8614-dbb301c43c40"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5311b204-709a-48a9-8614-dbb301c43c40.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5311b204-709a-48a9-8614-dbb301c43c40.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HAMPSHIRE COUNTY COUNCIL"
published: "2025-06-11"
---

# Contact Center Telephony Support

Buyer: HAMPSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-5311b204-709a-48a9-8614-dbb301c43c40

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5311b204-709a-48a9-8614-dbb301c43c40)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5311b204-709a-48a9-8614-dbb301c43c40.json)

## Summary

The public procurement process for the "Contact Center Telephony Support" contract has been concluded by Hampshire County Council. This contract, valued at £1,500,000, pertains to IT services specifically for the council’s contact centre telephony operations. The procurement was completed using a selective process, specifically a call-off from a framework agreement. This award ensures the provision, maintenance, and support for contact centre software from 27th June 2025 to 26th June 2028. The industry category is IT services, including consulting, software development, internet, and support, with additional classifications covering a broad spectrum of computer-related services. The primary location for service delivery is Winchester, England, designated by the postal code SO23.

This procurement presents a significant opportunity for businesses involved in IT consultancy and development, particularly those specialising in telephony and contact centre solutions. Given the complexity and scope of the services required, larger IT companies with comprehensive capabilities in system and support services would be well-suited to engage with such contracts. Additionally, the engagement with Hampshire County Council could offer potential long-term growth prospects, as it underpins future operational requirements tied to digital transformation in public services. Small and medium-sized enterprises (SMEs) were considered suitable for participation, indicating openness to diversified business profiles within the sector.

## Notice

This contract award relates to the Council's Contact Centre Telephony services and ensures the continuity of provision, maintenance, and support for the contact centre software. This award secures the next phase of service delivery and underpins future operational requirements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/53811580-be65-47e1-93ba-f60eb18fd4a3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jun 2025 |
| Submission deadline | 10 May 2025 |
| Future notice date | Not specified |
| Award date | 22 May 2025 |
| Contract period | 26 Jun 2025 - 26 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | Not specified |
| Awards value | £1,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HAMPSHIRE COUNTY COUNCIL |
| Locality | WINCHESTER |
| Post town | Southampton |
| Postcode | SO23 8ZB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Winchester |
| Electoral ward | St Michael |
| Westminster constituency | Winchester |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GCI NETWORK SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72100000 - Hardware consultancy services
- 72200000 - Software programming and consultancy services
- 72210000 - Programming services of packaged software products
- 72220000 - Systems and technical consultancy services
- 72230000 - Custom software development services
- 72240000 - Systems analysis and programming services
- 72250000 - System and support services
- 72260000 - Software-related services
- 72300000 - Data services
- 72400000 - Internet services
- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services
- 72700000 - Computer network services
- 72800000 - Computer audit and testing services
- 72900000 - Computer back-up and catalogue conversion services

## Release History

- 11 Jun 2025 at 07:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/53811580-be65-47e1-93ba-f60eb18fd4a3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/53811580-be65-47e1-93ba-f60eb18fd4a3
  11th June 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5311b204-709a-48a9-8614-dbb301c43c40. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5311b204-709a-48a9-8614-dbb301c43c40.json.