---
title: "ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service"
ocid: "ocds-b5fd17-531d0040-65e0-423e-8d40-fef148325f3b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-531d0040-65e0-423e-8d40-fef148325f3b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-531d0040-65e0-423e-8d40-fef148325f3b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-531d0040-65e0-423e-8d40-fef148325f3b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROCHDALE BOROUGHWIDE HOUSING LIMITED"
published: "2019-10-29"
---

# ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

Buyer: ROCHDALE BOROUGHWIDE HOUSING LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-531d0040-65e0-423e-8d40-fef148325f3b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-531d0040-65e0-423e-8d40-fef148325f3b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-531d0040-65e0-423e-8d40-fef148325f3b.json)

## Summary

Rochdale Boroughwide Housing Limited has conducted a procurement process for an out-of-hours call handling service for its repairs service, titled "ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service". This procurement falls within the services industry category and is located in Rochdale, North West England. The tender was published on 17 January 2019 and the procurement method used was an open procedure, concluding on 18 February 2019. The awarded contract, valued at £41,854, is active and runs from 1 May 2019 to 30 April 2020.

This tender presents a valuable opportunity for businesses specialising in call centre services, particularly those with the capacity to manage emergency repair communication efficiently. Small and medium-sized enterprises (SMEs) would be particularly well-suited to compete for this contract, as the procurement was designed to be accessible for such entities. Successful bidders will have the chance to establish a long-term relationship with a reputable housing provider, enhancing their service portfolio and potentially allowing for future partnerships in the public sector.

## Notice

Scope of Service for This Tender Rochdale Boroughwide Housing (RBH) is responsible for providing an out of hours (OOH) emergency repair service to its customers, which is accessible, efficient and effective. The purpose of this tender is to engage with a provider who can manage the call handling of emergency repairs reported between the hours of 17.00 & 08.00 (Mon-Fri) & 24 hours (Sat - Sun) every week throughout the year including Bank Holidays. Additional information: Please note that all correspondence must take place via the chest portal (www.the-chest.org.uk). Also note that registration to this portal is free of charge and suppliers must be registered to access the tender documentation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c3e7c374-b3a3-4861-af20-241f42649bd1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Oct 2019 |
| Submission deadline | 18 Feb 2019 |
| Future notice date | Not specified |
| Award date | 17 Apr 2019 |
| Contract period | 30 Apr 2019 - 30 Apr 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,000 |
| Lots value | Not specified |
| Awards value | £41,854 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROCHDALE BOROUGHWIDE HOUSING LIMITED |
| Locality | ROCHDALE |
| Post town | Oldham |
| Postcode | OL11 1RY |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD37 Greater Manchester North East |
| Local authority | Rochdale |
| Electoral ward | Milkstone & Deeplish |
| Westminster constituency | Rochdale |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMMUNITY GATEWAY ASSOCIATION |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 29 Oct 2019 at 12:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c3e7c374-b3a3-4861-af20-241f42649bd1
- 18 Jun 2019 at 14:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a3426295-82f9-4f7b-86a0-6f691c3e9f97
- 17 Jan 2019 at 14:51 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6c380a9b-1c85-4813-a960-26f35112ecfa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c3e7c374-b3a3-4861-af20-241f42649bd1
  29th October 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/a3426295-82f9-4f7b-86a0-6f691c3e9f97
  18th June 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/6c380a9b-1c85-4813-a960-26f35112ecfa
  17th January 2019 - Opportunity notice on Contracts Finder
- http://www.the-chest.org.uk
  Access to tender documentation

## Notice URLs

- http://www.rbh.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-531d0040-65e0-423e-8d40-fef148325f3b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-531d0040-65e0-423e-8d40-fef148325f3b.json.