--- title: "HelpDesk/Receptionist DB 14Apr22" ocid: "ocds-b5fd17-531dce7e-4973-431e-be77-2c2419e32b10" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-531dce7e-4973-431e-be77-2c2419e32b10" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-531dce7e-4973-431e-be77-2c2419e32b10.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-531dce7e-4973-431e-be77-2c2419e32b10.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2022-04-14" --- # HelpDesk/Receptionist DB 14Apr22 Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-531dce7e-4973-431e-be77-2c2419e32b10 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-531dce7e-4973-431e-be77-2c2419e32b10) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-531dce7e-4973-431e-be77-2c2419e32b10.json) ## Summary The Sandwell Metropolitan Borough Council is seeking qualified candidates for the role of Receptionist/Help Desk Operative as part of their Facilities Management services. The tender, titled "HelpDesk/Receptionist DB 14Apr22", is currently in the Tender stage and is open for submissions until the deadline of Thursday, 21 April 2022, at 1 PM. This temporary contract spans three months, commencing on 25 April 2022, and is located in Oldbury, West Midlands. The procurement process follows an open procedure and focuses on the supply of temporary personnel services, identified under CPV code 79620000. This tender presents an opportunity for businesses specialising in personnel supply services, particularly those able to provide skilled temporary staff for administrative and customer service roles. Companies with expertise in facilities management support, excellent customer service capabilities, and a solid understanding of ICT systems would be well-suited to compete for this contract. Firms should consider applying via the In-tend e-Tendering System, ensuring they meet the requirements outlined in the job description and contract specifications to enhance their chances of success. ## Notice RECEPTIONIST/HELP DESK OPERATIVE Rate of Pay: Band D PS11.02 per hour to worker Hours: 37 hours pw Location: Sandwell Council House, Oldbury Contract type: Temporary for 3 months Job Description and Personnel Specification are attached, which also provides more information above the role. Working within our Facilities Management Help Desk We are seeking a highly motivated, skilled and experienced individual to enhance and support the Facilities Management Helpdesk. The role will encompass the front facing support and assistance to service delivery of the Facilities Management Operational Team. We are looking for an enthusiastic individual with excellent customer focus and experience to join our key support service. The successful candidate will be able to demonstrate a good understanding or ability when using ICT systems. There is a requirement to be able to produce accurate and time critical documents, spreadsheets, using relevant ICT knowledge and skills. Being a first contact helpdesk there it is imperative that the successful candidate will be organised, professional and courteous always. The successful candidate will be expected to induct visitors/contractors/VIP's and internal staff and communicate at all levels. An understanding and ability to answer telephones, arrange meetings and manage an electronic room booking process. An understanding of the council's financial procedure and accounting instructions will be required to enable the hire and booking of facilities. Good communication skills are essential, using a variety of mediums including face to face, written, telephone and emails. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: THURSDAY 21 APRIL 2022 AT 1PM Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0cbb9da6-7407-4c8b-a406-f874a55089ce | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Apr 2022 | | Submission deadline | 21 Apr 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 25 Apr 2022 - 31 Jul 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 14 Apr 2022 at 15:26 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0cbb9da6-7407-4c8b-a406-f874a55089ce ## Documents - https://www.contractsfinder.service.gov.uk/Notice/0cbb9da6-7407-4c8b-a406-f874a55089ce 14th April 2022 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-531dce7e-4973-431e-be77-2c2419e32b10. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-531dce7e-4973-431e-be77-2c2419e32b10.json.