---
title: "Independent Health Complaints Advocacy Service"
ocid: "ocds-b5fd17-534ddfc2-a6aa-4a84-a784-8e65f1a8ef77"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-534ddfc2-a6aa-4a84-a784-8e65f1a8ef77"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-534ddfc2-a6aa-4a84-a784-8e65f1a8ef77.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-534ddfc2-a6aa-4a84-a784-8e65f1a8ef77.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "EAST RIDING OF YORKSHIRE"
published: "2017-10-20"
---

# Independent Health Complaints Advocacy Service

Buyer: EAST RIDING OF YORKSHIRE  
Current stage: Tender  
OCID: ocds-b5fd17-534ddfc2-a6aa-4a84-a784-8e65f1a8ef77

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## Summary

The East Riding of Yorkshire Council is seeking bids for the "Independent Health Complaints Advocacy Service" as part of their responsibility under the Health and Social Care Act 2012. This procurement process is currently in the tender stage, with applications open until 22 November 2017. The contract, valued at £354,600, is expected to start on 1 April 2018 and run until 31 March 2020, focusing on health and social work services in the Yorkshire and the Humber region.

This tender presents a significant opportunity for businesses specialising in health and social care advocacy, especially those experienced in supporting individuals with NHS complaints. Small and medium-sized enterprises (SMEs) are encouraged to participate, as their agility and personal approach can be advantageous in this service area. Companies that offer expertise in navigating health services, advocacy training, or community-focused support are particularly well-suited for this contract opportunity.

## Notice

The Health and Social Care Act 2012 requires all Local Authorities with adult social care responsibilities to 'make such arrangements as it considers appropriate for the provision of independent advocacy in relation to its area' in the provision of assistance for individuals making or intending to make an NHS complaint. This covers all NHS Services including: * NHS trusts, including NHS foundation trusts, * Primary health care services provided for by the NHS by GPs, dentists, opticians and community pharmacies, * Clinical Commissioning Groups, * Private health care organisations if the treatment has been paid for by the NHS. * All other health services commissioned by the NHS.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/85e4e59d-025c-4aa7-8f84-0344b8e861d7 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Oct 2017 |
| Submission deadline | 22 Nov 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2018 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £354,600 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST RIDING OF YORKSHIRE |
| Locality | BEVERLEY |
| Post town | Hull |
| Postcode | HU17 9BA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE12 East Riding of Yorkshire |
| Local authority | East Riding of Yorkshire |
| Electoral ward | St Mary's |
| Westminster constituency | Beverley and Holderness |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 20 Oct 2017 at 13:32 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/85e4e59d-025c-4aa7-8f84-0344b8e861d7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/85e4e59d-025c-4aa7-8f84-0344b8e861d7
  20th October 2017 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.eastriding.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-534ddfc2-a6aa-4a84-a784-8e65f1a8ef77. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-534ddfc2-a6aa-4a84-a784-8e65f1a8ef77.json.