---
title: "GB-Kings Lynn: TSM Surveys"
ocid: "ocds-b5fd17-5353f0c5-a372-4f77-ab82-7367414a0510"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5353f0c5-a372-4f77-ab82-7367414a0510"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5353f0c5-a372-4f77-ab82-7367414a0510.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5353f0c5-a372-4f77-ab82-7367414a0510.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FREEBRIDGE COMMUNITY HOUSING LIMITED"
published: "2024-10-02"
---

# GB-Kings Lynn: TSM Surveys

Buyer: FREEBRIDGE COMMUNITY HOUSING LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-5353f0c5-a372-4f77-ab82-7367414a0510

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## Summary

Freebridge Community Housing Limited in King's Lynn, UK, has completed the tender process for the provision of Tenant Satisfaction Measures (TSM) Surveys. The tender, titled "GB-Kings Lynn: TSM Surveys", falls under the industry category of survey design services and includes additional classifications such as customer satisfaction and telephone survey services. The procurement method was open, with proposals invited from 1st July 2024 until the contract start date on 8th July 2024. The contract, valued at £109,535, will run from 8th July 2024 to 7th July 2027. The awarded supplier, The Leadership Factor Limited, will manage the TSM program for 7,000 homes in the East of England region.

This tender creates significant opportunities for businesses specialising in survey services, particularly those experienced in market research and analysis. Surveying and customer satisfaction firms, especially small and medium enterprises (SMEs), would find this contract lucrative as it aligns with their expertise in designing and analysing comprehensive surveys. This project provides a stable long-term engagement, fostering business growth through service innovation and quality enhancement in meeting the housing authority's requirements. Companies that excel in delivering tailored survey solutions will be well-suited to compete in similar future tenders.

## Notice

Freebridge Community Housing invites qualified and experienced Market Research service providers to submit proposals for the provision of Tenant Satisfaction Measures (TSM) and analysis. The purpose of this tender is to select a contractor to implement and manage a comprehensive TSM program for 7,000 homes owned and managed by Freebridge that is in line with the regulator's specific requirements. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7bb7522e-d909-46ca-9816-e3fc59830c5c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2024 |
| Submission deadline | 30 Jun 2024 |
| Future notice date | Not specified |
| Award date | 30 Jun 2024 |
| Contract period | 7 Jul 2024 - 7 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £109,535 |
| Lots value | Not specified |
| Awards value | £109,535 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FREEBRIDGE COMMUNITY HOUSING LIMITED |
| Locality | KING'S LYNN |
| Post town | Peterborough |
| Postcode | PE30 1DZ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH52 North and West Norfolk |
| Local authority | King's Lynn and West Norfolk |
| Electoral ward | St. Margaret's with St. Nicholas |
| Westminster constituency | North West Norfolk |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE LEADERSHIP FACTOR |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79311100 - Survey design services
- 79311200 - Survey conduction services
- 79311210 - Telephone survey services
- 79311300 - Survey analysis services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 2 Oct 2024 at 12:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7bb7522e-d909-46ca-9816-e3fc59830c5c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7bb7522e-d909-46ca-9816-e3fc59830c5c
  2nd October 2024 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=893054756
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5353f0c5-a372-4f77-ab82-7367414a0510. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5353f0c5-a372-4f77-ab82-7367414a0510.json.