---
title: "AC1018 NHS Independent Complaints Advocacy Service-Project"
ocid: "ocds-b5fd17-5359c92e-4f07-4090-be8d-ef0f7cce235e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5359c92e-4f07-4090-be8d-ef0f7cce235e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5359c92e-4f07-4090-be8d-ef0f7cce235e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5359c92e-4f07-4090-be8d-ef0f7cce235e.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "WILTSHIRE COUNCIL"
published: "2020-10-06"
---

# AC1018 NHS Independent Complaints Advocacy Service-Project

Buyer: WILTSHIRE COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-5359c92e-4f07-4090-be8d-ef0f7cce235e

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## Summary

The Wiltshire Council has initiated a procurement process for the "AC1018 NHS Independent Complaints Advocacy Service-Project," which falls under the health and social work services category. Published on 6th October 2020, this tender is currently active and is set to close on 10th November 2020. The contract period is planned to commence on 1st April 2021 and will extend until 31st March 2024, with services being delivered throughout the South West region of the United Kingdom. This tender is following an open procurement method, specifically the open procedure.

This opportunity presents a significant avenue for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), to engage in the delivery of NHS advocacy services. Companies specialising in health and social services, especially those with experience in supporting vulnerable individuals through bureaucratic processes, would be well-positioned to compete. Successful bidders will not only contribute to empowering patients but will also benefit from a long-term contract that supports growth and stability in a critical service sector.

## Notice

The duty to commission NHS Complaints Advocacy services transferred from central Government to local authorities under section 185 of the Health and Social Care Act 2012. In Wiltshire the service was commissioned for a two-year interim period and delivered alongside the County's Statutory and generic advocacy services. This was to enable the collection of data and intelligence to inform the long-term approach to providing the service after April 2015. The key focus of the service is to empower and assist people to go through the complaints process, equipping them with the support they need to articulate their concerns and navigate the system empowering more vulnerable people who may struggle to be heard otherwise. All NHS services are covered including GPs, hospitals, pharmacies, opticians and dentists. The support ranges from advice and self-help packs to one to one support and case management.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7e876b34-4acc-455b-b91d-071b5dfab2aa |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Oct 2020 |
| Submission deadline | 10 Nov 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2021 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WILTSHIRE COUNCIL |
| Locality | TROWBRIDGE |
| Post town | Bath |
| Postcode | BA14 8JN |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK72 Wiltshire |
| Local authority | Wiltshire |
| Electoral ward | Trowbridge Central |
| Westminster constituency | South West Wiltshire |
| Delivery location | TLK South West (England) |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 6 Oct 2020 at 14:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7e876b34-4acc-455b-b91d-071b5dfab2aa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7e876b34-4acc-455b-b91d-071b5dfab2aa
  6th October 2020 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.wiltshire.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5359c92e-4f07-4090-be8d-ef0f7cce235e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5359c92e-4f07-4090-be8d-ef0f7cce235e.json.