--- title: "Provision of SAP Support Services" ocid: "ocds-b5fd17-53b3fa7a-b4d1-4e18-a001-8c94b6f6d591" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-53b3fa7a-b4d1-4e18-a001-8c94b6f6d591" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-53b3fa7a-b4d1-4e18-a001-8c94b6f6d591.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-53b3fa7a-b4d1-4e18-a001-8c94b6f6d591.json" source: "Contracts Finder" current_stage: "Tender" buyer: "WARRINGTON BOROUGH COUNCIL" published: "2022-05-13" --- # Provision of SAP Support Services Buyer: WARRINGTON BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-53b3fa7a-b4d1-4e18-a001-8c94b6f6d591 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-53b3fa7a-b4d1-4e18-a001-8c94b6f6d591) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-53b3fa7a-b4d1-4e18-a001-8c94b6f6d591.json) ## Summary Warrington Borough Council is seeking tenders for the "Provision of SAP Support Services," specifically aimed at enhancing their SAP software operations. This procurement falls under the software support services industry category and is located in Warrington, England. The tendering process is currently active, with submissions closing on 13 June 2022. The contract has an estimated value of £900,000, with a minimum spend of £150,000, and will initially run from 1 September 2022 to 30 September 2024, including an onboarding phase commencing 1 October 2022. The procurement method used is an open procedure. This tender presents significant opportunities for businesses specialising in software support, particularly those with a proven track record in SAP services. Small and medium-sized enterprises (SMEs) are encouraged to participate, as they are deemed suitable for this contract. Winning this tender could lead to a long-term partnership with Warrington Borough Council, and businesses that can demonstrate their capabilities in technical support, incident management, and ensuring software security will be well-positioned to compete effectively. ## Notice Warrington Borough Council requires support services for its SAP software and estate from a SAP PartnerEdge Partner who can demonstrate a proven capability of support for the software. The Council's internal SAP support team provide first level technical and SAP support. Incidents and change requests that cannot be resolved internally would be escalated to the SAP support services provider's service desk for investigation and resolution. The support would also include the application of Service Packs and monthly vulnerability patching, as appropriate. The Contract will have an initial term of 25 months with the option to extend for 2 x 12 month periods at the discretion of the Council. The initial term includes a 1 month on-boarding/ transition process. The Service shall be fully operational from 01 October 2022. Tenders or requests to participate must be submitted electronically via https://procontract.due-north.com/Advert/Index?advertId=cba43b71-abd2-ec11-8114-005056b64545 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a03f1e08-10c6-4c32-bf3f-0bd4930dffdc | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 May 2022 | | Submission deadline | 13 Jun 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Aug 2022 - 30 Sep 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £900,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WARRINGTON BOROUGH COUNCIL | | Locality | WARRINGTON | | Post town | Warrington | | Postcode | WA1 1UH | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD6 Cheshire | | ITL 3 | TLD61 Warrington | | Local authority | Warrington | | Electoral ward | Bewsey and Whitecross | | Westminster constituency | Warrington South | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72261000 - Software support services ## Release History - 13 May 2022 at 13:35 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a03f1e08-10c6-4c32-bf3f-0bd4930dffdc - 13 May 2022 at 13:31 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f6cfd5de-b68a-4664-a9f3-6de3a86e42e5 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/a03f1e08-10c6-4c32-bf3f-0bd4930dffdc 13th May 2022 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/f6cfd5de-b68a-4664-a9f3-6de3a86e42e5 13th May 2022 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.warrington.gov.uk/ - https://procontract.due-north.com/Advert/Index?advertId=cba43b71-abd2-ec11-8114-005056b64545 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-53b3fa7a-b4d1-4e18-a001-8c94b6f6d591. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-53b3fa7a-b4d1-4e18-a001-8c94b6f6d591.json.