---
title: "Contract for the Provision of the Staffordshire Business Helpline Service"
ocid: "ocds-b5fd17-53e0585d-a529-4ea3-bbf7-a5a30736b56e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-53e0585d-a529-4ea3-bbf7-a5a30736b56e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-53e0585d-a529-4ea3-bbf7-a5a30736b56e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-53e0585d-a529-4ea3-bbf7-a5a30736b56e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STAFFORDSHIRE COUNTY COUNCIL"
published: "2024-03-14"
---

# Contract for the Provision of the Staffordshire Business Helpline Service

Buyer: STAFFORDSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-53e0585d-a529-4ea3-bbf7-a5a30736b56e

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## Summary

Staffordshire County Council has awarded a contract for the Provision of the Staffordshire Business Helpline Service. The contract falls under the Business and management consultancy and related services category. The tender value is £210,000 with a contract period starting from April 1, 2024, to March 31, 2027. The procurement method used was an open procedure. The tender deadline was February 13, 2024. The contracting parties include Staffordshire County Council as the buyer and Staffordshire Chambers of Commerce & Industry Limited as the supplier.

This procurement process presents an opportunity for SMEs and businesses in the services sector interested in providing business consultancy and related services. The tender is aimed at businesses in the West Midlands region, specifically in the United Kingdom. With a contract period extending over three years, successful suppliers stand to gain long-term business stability by providing ongoing support through the business helpline service. Businesses looking to grow and enhance their consultancy services portfolio would find this tender well-suited for expansion and market presence in the West Midlands region.

## Notice

Staffordshire County Council is issuing a tender on behalf of the Stoke-on-Trent and Staffordshire Growth Hub, and in conjunction with City of Stoke-on-Trent Council, for the ongoing operation of a business support helpline service which is the core of the Stoke on Trent & Staffordshire Growth Hub. The helpline is underpinned by four principles: Any business calling the single point of contact should be able to obtain appropriate help in the minimum number of contacts/referrals The helpline will be manned by SFEDI qualified business advisors (or equivalent) who understand the purpose of Growth Hubs and have the necessary experience and capability to make accurate referrals. Businesses should be encouraged to meet with a Business Advisor to take advantage of the opportunity that a diagnostic provides to fully explore any and all opportunities for growth or growth enhancement. Where appropriate, businesses should be encouraged to self-help via the most cost-effective channels, such as internet sites www.stokestaffsgrowthhub.co.uk or www.gov.uk These principles have been reflected in service delivery by seeking to answer questions immediately where possible, and by following up any referrals by contacting the enquirer to ensure that the referral agency has responded. Please refer to the specification for the full description and requirement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c9fb90b0-5e15-43c2-b194-723184d41103 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Mar 2024 |
| Submission deadline | 13 Feb 2024 |
| Future notice date | Not specified |
| Award date | 11 Mar 2024 |
| Contract period | 31 Mar 2024 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £210,000 |
| Lots value | Not specified |
| Awards value | £210,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STAFFORDSHIRE COUNTY COUNCIL |
| Locality | STAFFORD |
| Post town | Stoke-on-Trent |
| Postcode | ST16 2DH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Stafford |
| Electoral ward | Forebridge |
| Westminster constituency | Stafford |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | STAFFORDSHIRE CHAMBERS OF COMMERCE & INDUSTRY |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 14 Mar 2024 at 09:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c9fb90b0-5e15-43c2-b194-723184d41103
- 11 Jan 2024 at 11:06 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b318c571-cdb3-4955-a6f2-21e2dc24ab15

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c9fb90b0-5e15-43c2-b194-723184d41103
  14th March 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/b318c571-cdb3-4955-a6f2-21e2dc24ab15
  11th January 2024 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/288830be-c646-42c6-953e-30504382eebe
  SCC E-Tendering Portal User Guide
- https://supplierlive.proactisp2p.com/Account/Login
  SCC E-tendering System - Proactis

## Provenance

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