---
title: "Interim IT Service Desk Analyst"
ocid: "ocds-b5fd17-53ff418d-ef6f-493b-8bb6-2624bc606fa8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-53ff418d-ef6f-493b-8bb6-2624bc606fa8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-53ff418d-ef6f-493b-8bb6-2624bc606fa8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-53ff418d-ef6f-493b-8bb6-2624bc606fa8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "O F W A T"
published: "2024-09-17"
---

# Interim IT Service Desk Analyst

Buyer: O F W A T  
Current stage: Award  
OCID: ocds-b5fd17-53ff418d-ef6f-493b-8bb6-2624bc606fa8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-53ff418d-ef6f-493b-8bb6-2624bc606fa8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-53ff418d-ef6f-493b-8bb6-2624bc606fa8.json)

## Summary

```html

The public procurement contract for "Interim IT Service Desk Analyst" has been awarded by the Water Services Regulation Authority (O F W A T) under the ESPO Framework 3S-22. The contract, classified under CPV code 79620000 for personnel supply services including temporary staff, was awarded through a selective procurement method, specifically a call-off from a framework agreement. The contract, valued at £26,460, commenced on 16th October 2023 and will end on 15th April 2024, covering locations in the West Midlands, United Kingdom. This process was in the award stage as of 7th October 2023, with the publication details being delayed due to extended leave and sickness.

This tender offers substantial growth opportunities for businesses specialising in IT support services, particularly those with capabilities in temporary staffing solutions for technical roles. It presents a lucrative opportunity for small and medium-sized enterprises (SMEs) to engage with a prominent regulatory authority. Businesses proficient in delivering comprehensive IT support, including hardware and software troubleshooting, incident management, remote assistance, and user training, would be well-suited to compete for similar contracts. The role's responsibilities, such as asset management and contributing to IT knowledge bases, indicate a requirement for practical, hands-on expertise that many agile, customer-focused SMEs can provide.

```

## Notice

Awarded under ESPO Framework 3S-22 Strategic HR Services, Lot 1 - Executive and Managerial Interim Recruitment, Sub-Lot 1f - IT, Digital, Media & Marketing. As an Interim Service Desk Analyst, you will play a crucial role in providing exceptional technical support and customer service to end-users within our organisation. This is a temporary position that involves handling a wide range of IT-related issues and inquiries, ensuring prompt resolution, and maintaining high levels of user satisfaction. The successful candidate will be a proactive problem solver with strong communication skills and a solid understanding of various hardware and software systems. Key deliverables - First Point of Contact: Serve as the initial point of contact for all IT-related issues, incidents, and service requests via phone, email, or other communication channels. - Technical Support: Provide timely and effective technical assistance to end-users, resolving hardware, software, and network-related problems. This includes troubleshooting desktops, laptops, printers, mobile devices, and other peripherals. - New Starters, Leavers and Movers: ensure new starters are set up for onboarding and that inductions are carried out. Ensure leavers' tasks are completed, working alongside People Hub and Procurement teams. - Incident Management: Log, categorise, prioritise, and track incidents and service requests in the IT ticketing system. Ensure accurate documentation and escalate complex issues to appropriate teams when necessary. - Remote Support: Offer remote assistance to end-users for issues that can be resolved remotely, ensuring minimal disruption to their work. - User Training: Assist in providing basic training and guidance to end-users on various applications, tools, and IT procedures to enhance their technical proficiency and reduce recurring incidents. - Asset Management: Maintain accurate records of hardware and software assets, performing periodic audits, and ensuring proper allocation and retrieval of IT equipment. - IT Policies and Procedures: Adhere to established IT policies, procedures, and security guidelines while maintaining user privacy and data confidentiality. - Knowledge Base: Contribute to the development and maintenance of the IT knowledge base, creating user-friendly documentation for common issues and solutions. - Continuous Improvement: Identify areas of improvement within the service desk function and propose solutions to enhance efficiency and customer satisfaction. - Team Collaboration: Collaborate with other IT team members to resolve complex issues and participate in cross-functional projects as required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/60d790a4-1ffa-49f3-aff4-4dfa5bb12dff |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Sep 2024 |
| Submission deadline | 22 Sep 2023 |
| Future notice date | Not specified |
| Award date | 6 Oct 2023 |
| Contract period | 15 Oct 2023 - 15 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £26,460 |
| Lots value | Not specified |
| Awards value | £26,460 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | O F W A T |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4UA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MORGAN HUNT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79620000 - Supply services of personnel including temporary staff

## Release History

- 17 Sep 2024 at 13:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/60d790a4-1ffa-49f3-aff4-4dfa5bb12dff

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/60d790a4-1ffa-49f3-aff4-4dfa5bb12dff
  17th September 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.ofwat.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-53ff418d-ef6f-493b-8bb6-2624bc606fa8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-53ff418d-ef6f-493b-8bb6-2624bc606fa8.json.