---
title: "VEAT - Zendesk Suite"
ocid: "ocds-b5fd17-54070e25-7ff7-4576-876c-1658a65e6bfc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-54070e25-7ff7-4576-876c-1658a65e6bfc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-54070e25-7ff7-4576-876c-1658a65e6bfc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-54070e25-7ff7-4576-876c-1658a65e6bfc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF DERBY"
published: "2023-08-01"
---

# VEAT - Zendesk Suite

Buyer: UNIVERSITY OF DERBY  
Current stage: Award  
OCID: ocds-b5fd17-54070e25-7ff7-4576-876c-1658a65e6bfc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-54070e25-7ff7-4576-876c-1658a65e6bfc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-54070e25-7ff7-4576-876c-1658a65e6bfc.json)

## Summary

The University of Derby has awarded a contract to ZENDESK, INC. The procurement process was initiated through a tender, and the contract is for the provision of Zendesk Suite services. The contract, valued at £330,000 GBP, has a fixed contract period from September 1, 2023, to August 31, 2026. The tender was in the services category and had a tender deadline of August 10, 2023, with the award announced on August 11, 2023. The University of Derby, based in Derby, East Midlands, United Kingdom, was the buying organisation for this direct award to Zendesk.

This awarded tender for Zendesk Suite services by the University of Derby presents business growth opportunities for service providers in the software package and information systems industry. Businesses with expertise in providing integrated services, particularly related to Zendesk solutions, may find this contract suited for competition. The successful supplier, ZENDESK, INC., a large-scale company based in the United States, secured the contract, signaling potential for international collaborations in the provision of services under this contract.

## Notice

Intention to award a contract under Regulation 32(2) (b) (ii) of the Public Contracts Regulation 2015 This contract is to continue the existing integrated services for a period of 3 years for our Zendesk Suite provision. Due to the imbedded nature of the current service provision and that this service must be provided by Zendesk directly to maintain scope, content and negotiated pricing the university will be using a VEAT notice for this continued provision.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7b554e87-5ea7-4a5d-994c-5350ac9bbbd1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award to Zendesk |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Aug 2023 |
| Submission deadline | 10 Aug 2023 |
| Future notice date | Not specified |
| Award date | 1 Aug 2023 |
| Contract period | 31 Aug 2023 - 31 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £330,000 |
| Lots value | Not specified |
| Awards value | £330,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF DERBY |
| Locality | DERBY |
| Post town | Derby |
| Postcode | DE22 1GB |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF11 Derby |
| Local authority | Derby |
| Electoral ward | Allestree |
| Westminster constituency | Mid Derbyshire |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZENDESK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 1 Aug 2023 at 14:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7b554e87-5ea7-4a5d-994c-5350ac9bbbd1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7b554e87-5ea7-4a5d-994c-5350ac9bbbd1
  1st August 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-54070e25-7ff7-4576-876c-1658a65e6bfc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-54070e25-7ff7-4576-876c-1658a65e6bfc.json.