---
title: "Call Back Assist, Install, Licences, Support & Maintenance"
ocid: "ocds-b5fd17-5419f7a4-4968-4de0-9968-0aad52aefa04"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5419f7a4-4968-4de0-9968-0aad52aefa04"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5419f7a4-4968-4de0-9968-0aad52aefa04.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5419f7a4-4968-4de0-9968-0aad52aefa04.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WARWICKSHIRE POLICE"
published: "2024-03-08"
---

# Call Back Assist, Install, Licences, Support & Maintenance

Buyer: WARWICKSHIRE POLICE  
Current stage: Award  
OCID: ocds-b5fd17-5419f7a4-4968-4de0-9968-0aad52aefa04

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## Summary

The award has been made by the Police & Crime Commissioner for Warwickshire to Zetron Limited for the contract "Call Back Assist, Install, Licences, Support & Maintenance". The contract is valued at £134,495 and involves software package and information systems. The procurement method used was "Other - Exemption". The contract period is from April 1, 2024, to March 31, 2027. The buying organisation is Warwickshire Police located in England.

This tender process for Call Back Assist presents opportunities primarily for businesses in the software and information systems industry, especially those providing installation services of line telephony equipment. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprise sector organizations (VCSEs) are also suited to compete for this contract, which aims to enhance the efficiency of the 101 service in Warwickshire.

## Notice

The Police & Crime Commissioner for Warwickshire has awarded a contract for Call Back Assist (CBA) to effectively manage demand and enable the public to receive a call back rather than remain on hold when contacting the 101 service. This has been awarded to the incumbent provider of the Authority's telephony system. CBA is considered the more viable option to integrate with the existing telephony, integrating another solution would be costly and have greater risk of operational failure.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5f0b51e6-d7df-4fa5-b802-36131c2fe3e3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - Exemption |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Mar 2024 |
| Submission deadline | 23 Oct 2023 |
| Future notice date | Not specified |
| Award date | 7 Mar 2024 |
| Contract period | 31 Mar 2024 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £134,495 |
| Lots value | Not specified |
| Awards value | £134,495 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WARWICKSHIRE POLICE |
| Locality | WARWICK |
| Post town | Coventry |
| Postcode | CV35 7QB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Warwick |
| Electoral ward | Warwick All Saints & Woodloes |
| Westminster constituency | Warwick and Leamington |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZETRON |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 51 - Installation services (except software)
- 64 - Postal and telecommunications services

### Codes

- 48000000 - Software package and information systems
- 51340000 - Installation services of line telephony equipment
- 64210000 - Telephone and data transmission services

## Release History

- 8 Mar 2024 at 10:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5f0b51e6-d7df-4fa5-b802-36131c2fe3e3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5f0b51e6-d7df-4fa5-b802-36131c2fe3e3
  8th March 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5419f7a4-4968-4de0-9968-0aad52aefa04. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5419f7a4-4968-4de0-9968-0aad52aefa04.json.