--- title: "Triage for Access to Independent Advocacy and Independent Health Complaints Advocacy" ocid: "ocds-b5fd17-542254ab-adc9-11e6-9901-0019b9f3037b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-542254ab-adc9-11e6-9901-0019b9f3037b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-542254ab-adc9-11e6-9901-0019b9f3037b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-542254ab-adc9-11e6-9901-0019b9f3037b.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CORNWALL COUNCIL" published: "2018-09-10" --- # Triage for Access to Independent Advocacy and Independent Health Complaints Advocacy Buyer: CORNWALL COUNCIL Current stage: Tender OCID: ocds-b5fd17-542254ab-adc9-11e6-9901-0019b9f3037b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-542254ab-adc9-11e6-9901-0019b9f3037b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-542254ab-adc9-11e6-9901-0019b9f3037b.json) ## Summary Cornwall Council has initiated a tender process for the contract titled "Triage for Access to Independent Advocacy and Independent Health Complaints Advocacy." This procurement falls within the health and social work services category and is focused on providing independent advocacy to meet the needs of individuals in Cornwall and the Isles of Scilly. The tender was published on 19th February 2016, with a deadline for submissions set at 10th September 2018. The contract is valued at £551,176 and falls under an open procurement method, ensuring transparency in the process. This tender presents significant opportunities for businesses, particularly those specialising in health advocacy, community support, and social care services. Companies that are small and medium-sized enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs) would be well-suited to compete for this contract. By addressing the increasing demand for independent advocacy services, successful bidders can contribute to a vital community service while fostering their business growth in the expanding health and social care sector. ## Notice Cornwall Council and the Council of the Isles of Scilly have statutory duties to provide Independent Advocacy to meet the eligible needs of the people of Cornwall and the Isles of Scilly. By working in partnership with NHS Kernow Mental Health a holistic approach to statutory advocacy can be guaranteed both in the community and in hospitals ensuring people know their rights and that their voices are heard. There is a variety of legal statutes across Health and Social Care for independent advocacy, therefore the decision was taken for a Lot approach for independent advocacy contracts. This is to ensure all levels of need can be met and the predicted increasing demand actively managed; providing sustainable services in the future. It is integral to the success of services that the Lot advocacy Service Providers work together to ensure good quality, value for money and effective services. Lot 1 low level independent advocacy has two parts to the service delivery: * Triage for access to Independent Advocacy service provision * Independent Health Complaints advocacy The supplier will apply the eligibility criteria to all independent advocacy referrals and where a referral is deemed inappropriate for further statutory advocacy support; will use effective signposting and information to enable the person to access appropriate community support systems. Independent Health Complaints advocacy will utilise technology to support individuals and support self-advocacy where appropriate. This service will maximise local resolution meetings to enable individuals' voices to be heard and bring about change within Health and Social Care through partnership working. The supplier with the highest overall score will be awarded the place on the Framework Agreement. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/abb180e4-f7dd-4680-a5a3-e930fadc4b54 | | Notice type | Tender Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Sep 2018 | | Submission deadline | 10 Sep 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 10 Sep 2018 - 31 May 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £551,176 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CORNWALL COUNCIL | | Locality | TRURO | | Post town | Truro | | Postcode | TR1 3AY | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK3 Cornwall and Isles of Scilly | | ITL 3 | TLK30 Cornwall and Isles of Scilly | | Local authority | Cornwall | | Electoral ward | Truro Boscawen & Redannick | | Westminster constituency | Truro and Falmouth | | Delivery location | TLK South West (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 10 Sep 2018 at 08:34 - TenderCancellation - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/abb180e4-f7dd-4680-a5a3-e930fadc4b54 - 10 Sep 2018 at 08:33 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3bf3ed01-ac17-44c6-9c47-7cde12a5726f - 18 Nov 2016 at 20:16 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3bf3ed01-ac17-44c6-9c47-7cde12a5726f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/abb180e4-f7dd-4680-a5a3-e930fadc4b54 10th September 2018 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/3bf3ed01-ac17-44c6-9c47-7cde12a5726f 10th September 2018 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/715f93ff-9565-49ad-9070-bbf4de5d5995 Invitation to Tender with supporting documentation embedded - https://www.contractsfinder.service.gov.uk/Notice/Attachment/3781b0a4-7455-469c-be34-462e30a5b740 Final clarification log - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ee2a60ed-e2ee-4e12-bb72-0ba68c6978ad Clarification Log - Third Edition - https://www.contractsfinder.service.gov.uk/Notice/Attachment/abf5eef2-a58c-415e-9c40-87870798491f Clarification Log - Second Edition - https://www.contractsfinder.service.gov.uk/Notice/Attachment/3cc18778-4d4a-41e8-b278-b27bd79d4549 Clarification Log - First Edition - https://www.contractsfinder.service.gov.uk/Notice/Attachment/d0a70595-7642-4ee5-8c66-27d7f9630656 Invitation to Tender with supporting documentation embedded - https://www.contractsfinder.service.gov.uk/Notice/Attachment/1ef0147a-5124-4920-839c-cfe7f55f596e Final clarification log - https://www.contractsfinder.service.gov.uk/Notice/Attachment/fc0d0468-a965-4917-a846-4dd63f01ad4d Clarification Log - Third Edition - https://www.contractsfinder.service.gov.uk/Notice/Attachment/cd424c72-c6c5-4218-a729-5349b1441e81 Clarification Log - Second Edition - https://www.contractsfinder.service.gov.uk/Notice/Attachment/8e67974d-ab3b-4f89-8daf-be406df3239e Clarification Log - First Edition - https://www.contractsfinder.service.gov.uk/Notice/Attachment/af0d2443-e1a2-4cb3-b51d-4b8e60aa18a1 Invitation to Tender with supporting documentation embedded - https://www.contractsfinder.service.gov.uk/Notice/Attachment/28c6413f-1998-4819-a8c8-3f07b04fc578 Final clarification log - https://www.contractsfinder.service.gov.uk/Notice/Attachment/e2fa7e25-95b8-4fa2-9360-20db32bbe277 Clarification Log - Third Edition - https://www.contractsfinder.service.gov.uk/Notice/Attachment/3286bd4d-3e40-4ea3-8680-a6edf4b26fdb Clarification Log - Second Edition - https://www.contractsfinder.service.gov.uk/Notice/Attachment/e30a541a-ad8a-42a9-bda9-26ced8c0415c Clarification Log - First Edition ## Notice URLs - http://www.cornwall.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-542254ab-adc9-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-542254ab-adc9-11e6-9901-0019b9f3037b.json.