---
title: "Site Reliability Engineering Service"
ocid: "ocds-b5fd17-5424aa1b-bc35-4a7b-bc10-f37d901223a6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5424aa1b-bc35-4a7b-bc10-f37d901223a6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5424aa1b-bc35-4a7b-bc10-f37d901223a6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5424aa1b-bc35-4a7b-bc10-f37d901223a6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2018-11-07"
---

# Site Reliability Engineering Service

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-5424aa1b-bc35-4a7b-bc10-f37d901223a6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5424aa1b-bc35-4a7b-bc10-f37d901223a6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5424aa1b-bc35-4a7b-bc10-f37d901223a6.json)

## Summary

The Department for Work and Pensions (DWP) has recently completed a procurement process for a Site Reliability Engineering Service, aimed at supporting its Hybrid Cloud Services team. This contract, classified under information systems and technology strategic review and planning services, has a value of £4,900,000. The contract was awarded on 1st August 2018 and is set to last until 24th August 2020, primarily covering delivery locations in the United Kingdom and abroad.

This opportunity caters to businesses specialised in IT services, particularly those with expertise in cloud transitions and incident management. Companies capable of delivering knowledge transfer initiatives may find this contract to be a suitable growth avenue, especially enterprises with experience in supporting government services or those looking to enhance their portfolio in the public sector.

## Notice

This services provides DWP with Site Reliability Engineering Service. The purpose of the contract is to bring a supplier on-board that will support the Hybrid Cloud Services team, in the transition of applications into the DWP's cloud portals, responding to incidents raised by DWP engineers during core hours, and delivering knowledge transfers to DWP, to allow the department the ability to provide this service in-house, in the future.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ea28b6ba-cd61-4f1a-8216-717dda67bd5c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Nov 2018 |
| Submission deadline | 1 Aug 2018 |
| Future notice date | Not specified |
| Award date | 31 Jul 2018 |
| Contract period | 23 Aug 2018 - 24 Aug 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,900,000 |
| Lots value | Not specified |
| Awards value | £3,285,140 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 3AA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KAINOS SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222000 - Information systems or technology strategic review and planning services

## Release History

- 7 Nov 2018 at 08:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ea28b6ba-cd61-4f1a-8216-717dda67bd5c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ea28b6ba-cd61-4f1a-8216-717dda67bd5c
  7th November 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ef8f4d47-9b73-4050-ac03-aba77d9444cc

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5424aa1b-bc35-4a7b-bc10-f37d901223a6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5424aa1b-bc35-4a7b-bc10-f37d901223a6.json.