---
title: "Customer Telephone and Email Response Service"
ocid: "ocds-b5fd17-5431551c-6988-42a6-8e3b-4431af7151ec"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5431551c-6988-42a6-8e3b-4431af7151ec"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5431551c-6988-42a6-8e3b-4431af7151ec.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5431551c-6988-42a6-8e3b-4431af7151ec.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON LEGACY DEVELOPMENT CORPORATION"
published: "2018-06-16"
---

# Customer Telephone and Email Response Service

Buyer: LONDON LEGACY DEVELOPMENT CORPORATION  
Current stage: Award  
OCID: ocds-b5fd17-5431551c-6988-42a6-8e3b-4431af7151ec

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5431551c-6988-42a6-8e3b-4431af7151ec)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5431551c-6988-42a6-8e3b-4431af7151ec.json)

## Summary

The London Legacy Development Corporation has recently completed a tender process for the "Customer Telephone and Email Response Service," specifically classified under telephone-answering services (CPV code: 79510000). This procurement, executed through an open procedure, has a contract value of £62,533 and covers the period from 1st July 2018 to 30th June 2023. The tender submission period ended on 29th May 2018, indicating that the process is at the award stage, with the contract having been awarded to Orbis Protect Limited.

This contract presents significant opportunities for businesses engaged in customer service solutions, particularly those offering telephone answering and email management services. Companies of various sizes, particularly larger service providers with robust capabilities in managing customer interactions, would be well-positioned to compete for future tenders in this sector. This award also reflects the potential for long-term partnerships in a growing industry, especially for those looking to expand their footprint in the public sector.

## Notice

Provision of a customer telephone and email response service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a5b0c9cf-c695-4186-b427-7a4e7f741818 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jun 2018 |
| Submission deadline | 29 May 2018 |
| Future notice date | Not specified |
| Award date | 28 May 2018 |
| Contract period | 30 Jun 2018 - 30 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £62,533 |
| Lots value | Not specified |
| Awards value | £62,533 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON LEGACY DEVELOPMENT CORPORATION |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1EJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORBIS PROTECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 16 Jun 2018 at 11:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a5b0c9cf-c695-4186-b427-7a4e7f741818

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a5b0c9cf-c695-4186-b427-7a4e7f741818
  16th June 2018 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=327158017
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5431551c-6988-42a6-8e3b-4431af7151ec. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5431551c-6988-42a6-8e3b-4431af7151ec.json.