---
title: "Interactive Voice Recognition - Tuning & Optimisation"
ocid: "ocds-b5fd17-543d5b8b-1904-459c-baa9-3d53110c02ed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-543d5b8b-1904-459c-baa9-3d53110c02ed"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-543d5b8b-1904-459c-baa9-3d53110c02ed.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-543d5b8b-1904-459c-baa9-3d53110c02ed.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY LIMITED"
published: "2021-09-02"
---

# Interactive Voice Recognition - Tuning & Optimisation

Buyer: STUDENT LOANS COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-543d5b8b-1904-459c-baa9-3d53110c02ed

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-543d5b8b-1904-459c-baa9-3d53110c02ed)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-543d5b8b-1904-459c-baa9-3d53110c02ed.json)

## Summary

The procurement process involves the STUDENT LOANS COMPANY LIMITED seeking services for "Interactive Voice Recognition - Tuning & Optimisation," aimed at enhancing IVR effectiveness, particularly in speech recognition accuracy. This procurement falls under the telecommunications services category and is located in Scotland. The procurement method used was a direct approach via a single tender action, with the tender period concluding on 20th July 2021 and the contract period running from 30th July 2021 to 31st October 2021. The awarded contract is valued at £43,400.

This tender presents an excellent opportunity for small and medium-sized enterprises (SMEs) specialising in telecommunications technology and service optimisation. Companies with expertise in interactive voice response systems and those capable of improving customer authentication processes are particularly well-suited to compete for this contract. Engaging in this procurement can facilitate business growth, given the on-going demand for efficient telecommunications solutions.

## Notice

IVR tuning will ensure that IVR continues to be effective as possible, particularly in relation to speech recognition accuracy to authenticate customers. IVR optimisation ensures that the IVR process from beginning to end is operating optimally including all voice interactive modules and general DTMF menu options.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/39b359eb-6bf1-4a72-830f-c61c71321207 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Sep 2021 |
| Submission deadline | 20 Jul 2021 |
| Future notice date | Not specified |
| Award date | 20 Jul 2021 |
| Contract period | 29 Jul 2021 - 31 Oct 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £43,400 |
| Lots value | Not specified |
| Awards value | £43,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SABIO |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 2 Sep 2021 at 10:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/39b359eb-6bf1-4a72-830f-c61c71321207

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/39b359eb-6bf1-4a72-830f-c61c71321207
  2nd September 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-543d5b8b-1904-459c-baa9-3d53110c02ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-543d5b8b-1904-459c-baa9-3d53110c02ed.json.