---
title: "Level 2 Customer Service Practitioner and Level 3 Customer Service Specialist - Customer Service Apprenticeship Training - RM3823 lot 8b - DIRECT AWARD NOTICE"
ocid: "ocds-b5fd17-543fa928-f579-4eda-80cc-0c3fac11a13b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-543fa928-f579-4eda-80cc-0c3fac11a13b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-543fa928-f579-4eda-80cc-0c3fac11a13b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-543fa928-f579-4eda-80cc-0c3fac11a13b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2019-06-28"
---

# Level 2 Customer Service Practitioner and Level 3 Customer Service Specialist - Customer Service Apprenticeship Training - RM3823 lot 8b - DIRECT AWARD NOTICE

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-543fa928-f579-4eda-80cc-0c3fac11a13b

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## Summary

The Care Quality Commission is seeking providers for a tender titled "Level 2 Customer Service Practitioner and Level 3 Customer Service Specialist - Customer Service Apprenticeship Training - RM3823 lot 8b". This contract is classified under the education and training services category, with a total value of £225,600. The procurement method employed is a selective process, specifically a call-off from a framework agreement. The contract period is set to commence on 1st July 2019 and conclude on 30th June 2023, with the initial tender period having closed on 30th May 2019. This opportunity is open to businesses located across various regions in the UK, including London, the North West, and the South East.

This tender presents significant opportunities for businesses, particularly those specialising in customer service training or apprenticeship provision. Small and medium-sized enterprises (SMEs) should consider competing for this contract, as it is well-suited to their scale and capabilities. Companies with expertise in training and educational services can leverage this contract to expand their client base and enhance their service offerings, while also contributing to the professional development of individuals within the customer service sector.

## Notice

Level 2 Customer Service Practitioner and Level 3 Customer Service Specialist - Customer Service Specialist Apprenticeships - RM3823 lot 8b - DIRECT AWARD

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/85cf3dff-ff7d-42b2-889a-30fa26142169 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jun 2019 |
| Submission deadline | 30 May 2019 |
| Future notice date | Not specified |
| Award date | 3 Jun 2019 |
| Contract period | 30 Jun 2019 - 30 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £225,600 |
| Lots value | Not specified |
| Awards value | £225,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 28 Jun 2019 at 13:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/85cf3dff-ff7d-42b2-889a-30fa26142169

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/85cf3dff-ff7d-42b2-889a-30fa26142169
  28th June 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5069411f-0bac-4c7e-bbc3-f83cd7260394
  20190604 CQC LD 166 RM3823 Lot8b Apprenticeships Call-Off Order Form and Call-Off terms_Final v1.0_redacted version

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-543fa928-f579-4eda-80cc-0c3fac11a13b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-543fa928-f579-4eda-80cc-0c3fac11a13b.json.