---
title: "Customer Management System"
ocid: "ocds-b5fd17-5450c9c9-70e4-41ff-bf90-c1dc3195b13b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5450c9c9-70e4-41ff-bf90-c1dc3195b13b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5450c9c9-70e4-41ff-bf90-c1dc3195b13b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5450c9c9-70e4-41ff-bf90-c1dc3195b13b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WATFORD BOROUGH COUNCIL"
published: "2018-02-04"
---

# Customer Management System

Buyer: WATFORD BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-5450c9c9-70e4-41ff-bf90-c1dc3195b13b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5450c9c9-70e4-41ff-bf90-c1dc3195b13b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5450c9c9-70e4-41ff-bf90-c1dc3195b13b.json)

## Summary

The procurement process involves Watford Borough Council seeking a Customer Management System, with a total contract value of £405,000. This procurement falls under the services category, specifically classified as Customer Relation Management software. The tender period concluded on 31st January 2018, and the awarded contract commenced on 5th February 2018, set to last until 4th February 2027. The procurement was conducted via an open procedure, allowing for broad participation.

This tender represents a significant opportunity for small and medium-sized enterprises (SMEs) to engage with a key public authority in the East of England. Businesses with expertise in customer relationship management software and related services would be particularly well-suited to compete. As local councils frequently require innovative solutions to enhance their customer interactions, companies that can showcase effective and efficient service offerings may find substantial growth potential by aligning their capabilities with the needs of public sector contracts like this one.

## Notice

The provision of a Customer Management system as a corporate solution for Watford Borough Council.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/20f1467c-70cc-4645-9d99-1fd5685aabdf |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Feb 2018 |
| Submission deadline | 31 Jan 2018 |
| Future notice date | Not specified |
| Award date | 31 Jan 2018 |
| Contract period | 5 Feb 2018 - 4 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £405,000 |
| Lots value | Not specified |
| Awards value | £405,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WATFORD BOROUGH COUNCIL |
| Locality | WATFORD |
| Post town | Watford |
| Postcode | WD17 3EX |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | Watford |
| Electoral ward | Park |
| Westminster constituency | Watford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 4 Feb 2018 at 10:39 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/20f1467c-70cc-4645-9d99-1fd5685aabdf
- 4 Feb 2018 at 10:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/20f1467c-70cc-4645-9d99-1fd5685aabdf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/20f1467c-70cc-4645-9d99-1fd5685aabdf
  4th February 2018 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=300578317
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5450c9c9-70e4-41ff-bf90-c1dc3195b13b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5450c9c9-70e4-41ff-bf90-c1dc3195b13b.json.