---
title: "Customer and Service Management Platform"
ocid: "ocds-b5fd17-5458c07a-982a-4cf4-93be-333f430decd2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5458c07a-982a-4cf4-93be-333f430decd2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5458c07a-982a-4cf4-93be-333f430decd2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5458c07a-982a-4cf4-93be-333f430decd2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTH EAST LINCOLNSHIRE COUNCIL"
published: "2022-11-17"
---

# Customer and Service Management Platform

Buyer: NORTH EAST LINCOLNSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-5458c07a-982a-4cf4-93be-333f430decd2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5458c07a-982a-4cf4-93be-333f430decd2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5458c07a-982a-4cf4-93be-333f430decd2.json)

## Summary

The North East Lincolnshire Council has awarded a contract for the "Customer and Service Management Platform" via the Crown Commercial Service G-Cloud 12 framework in the services industry category. The procurement method used was selective, with a call-off from a framework agreement. The contract period starts on November 7, 2022, and ends on November 6, 2024. The tender period ended on November 1, 2022. The total contract value is £663,518.86 GBP.

This procurement presents an opportunity for businesses, particularly those providing software package and information systems services, to engage with North East Lincolnshire Council. Small and medium-sized enterprises (SMEs) are well-suited to compete in this tender. Businesses with expertise in cloud software solutions are encouraged to explore this contract opportunity. For more information, interested businesses can contact procurement@nelincs.gov.uk.

## Notice

Customer and Service Management Platform. Awarded via the Crown Commercial Service G-Cloud 12 framework, Lot 2 Cloud Software.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1f419e4d-0dc7-417c-ba4b-211e9b0dd31f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Nov 2022 |
| Submission deadline | 1 Nov 2022 |
| Future notice date | Not specified |
| Award date | 8 Nov 2022 |
| Contract period | 7 Nov 2022 - 6 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £663,518 |
| Lots value | Not specified |
| Awards value | £663,518 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH EAST LINCOLNSHIRE COUNCIL |
| Locality | GRIMSBY |
| Post town | Doncaster |
| Postcode | DN31 1HU |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE13 North and North East Lincolnshire |
| Local authority | North East Lincolnshire |
| Electoral ward | West Marsh |
| Westminster constituency | Great Grimsby and Cleethorpes |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | XMA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 Nov 2022 at 15:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1f419e4d-0dc7-417c-ba4b-211e9b0dd31f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1f419e4d-0dc7-417c-ba4b-211e9b0dd31f
  17th November 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5458c07a-982a-4cf4-93be-333f430decd2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5458c07a-982a-4cf4-93be-333f430decd2.json.