---
title: "Orbis Telephony and Contact Centre"
ocid: "ocds-b5fd17-545e0f88-4990-4633-9773-1c058f71e2fc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-545e0f88-4990-4633-9773-1c058f71e2fc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-545e0f88-4990-4633-9773-1c058f71e2fc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-545e0f88-4990-4633-9773-1c058f71e2fc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SURREY COUNTY COUNCIL"
published: "2023-12-06"
---

# Orbis Telephony and Contact Centre

Buyer: SURREY COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-545e0f88-4990-4633-9773-1c058f71e2fc

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-545e0f88-4990-4633-9773-1c058f71e2fc.json)

## Summary

The Surrey County Council has recently completed the procurement process for the Orbis Telephony and Contact Centre project. The contract, valued at £6,700,000 GBP, involves the delivery of software package and information systems in the South East region of the United Kingdom. The procurement method used was selective, calling off from a framework agreement. The contract period is set to start on December 12, 2023, and end on December 11, 2027, with the tender period ending on September 29, 2023.

This procurement opportunity, awarded to 4NET TECHNOLOGIES LTD, presents a significant business growth opportunity for companies specialised in services related to software package and information systems. Businesses focusing on telephony and contact centre solutions, particularly those with experience in large-scale projects, would be well-suited to compete for this contract. With a focus on SME suitability, this tender aims to engage smaller enterprises in the public procurement process, potentially fostering innovation and diversity in service delivery.

## Notice

Further competition from CCS NS3 framework, awarding 3 contracts for the 3 Orbis councils (Surrey County Council, East Sussex County Council, Brighton & Hove City Council)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7eb914f0-6f9a-4c31-a436-c8fef8981a0a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Dec 2023 |
| Submission deadline | 29 Sep 2023 |
| Future notice date | Not specified |
| Award date | 28 Nov 2023 |
| Contract period | 12 Dec 2023 - 11 Dec 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £6,700,000 |
| Lots value | Not specified |
| Awards value | £5,407,583 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SURREY COUNTY COUNCIL |
| Locality | REIGATE |
| Post town | Redhill |
| Postcode | RH2 8EF |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Reigate and Banstead |
| Electoral ward | South Park & Woodhatch |
| Westminster constituency | Reigate |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 4NET TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 6 Dec 2023 at 17:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7eb914f0-6f9a-4c31-a436-c8fef8981a0a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7eb914f0-6f9a-4c31-a436-c8fef8981a0a
  6th December 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-545e0f88-4990-4633-9773-1c058f71e2fc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-545e0f88-4990-4633-9773-1c058f71e2fc.json.