---
title: "Service Desk Certification Programme / Audit (4 CSUs)"
ocid: "ocds-b5fd17-54730d45-ba94-42ff-9807-9a5cf3bbdd1d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-54730d45-ba94-42ff-9807-9a5cf3bbdd1d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-54730d45-ba94-42ff-9807-9a5cf3bbdd1d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-54730d45-ba94-42ff-9807-9a5cf3bbdd1d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
published: "2025-04-04"
---

# Service Desk Certification Programme / Audit (4 CSUs)

Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-54730d45-ba94-42ff-9807-9a5cf3bbdd1d

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## Summary

NHS South, Central and West Commissioning Support Unit (SCW) has successfully concluded a procurement process for the Service Desk Certification Programme / Audit. The contract was awarded to Customers International Limited trading as Service Desk Institute. This procurement, classified under the CPV code 79212000 for auditing services, covers four Commissioning Support Units and was conducted via a single tender action below the threshold. The procurement process moved from the tender stage to the award stage, culminating in a contract amounting to £51,545, with a contract period from 18th February 2025 to 3rd February 2028. Services will be delivered across England, United Kingdom. Key dates included the award date of 18th February 2025 and the contract notice published on 4th April 2025.

This tender presents a valuable growth opportunity for businesses involved in auditing and certification services, as it underscores the importance of industry-specific certifications in improving service standards. Small to medium-sized enterprises (SMEs) specialising in auditing services are particularly well-suited to compete for such opportunities due to the project's emphasis on detailed service desk audits and the requirement for specialised expertise. By securing contracts with large public sector organisations like the NHS, businesses can enhance their portfolios and credibility in the market, promoting further business developments and opportunities.

## Notice

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for SDI Certification to Service Desk Institute. This requirement has been procured via a single tender action for all four Commissioning Support Units.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fc7eb1be-7c06-45c6-8999-448c301a9540 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Apr 2025 |
| Submission deadline | 3 Feb 2025 |
| Future notice date | Not specified |
| Award date | 18 Feb 2025 |
| Contract period | 18 Feb 2025 - 3 Feb 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £51,545 |
| Lots value | Not specified |
| Awards value | £51,545 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT |
| Locality | EASTLEIGH, HAMPSHIRE |
| Post town | Southampton |
| Postcode | SO50 5PB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ35 South Hampshire |
| Local authority | Eastleigh |
| Electoral ward | Eastleigh Central |
| Westminster constituency | Eastleigh |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CUSTOMERS INTERNATIONAL LIMITED TRADING AS SERVICE DESK INSTITUT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79212000 - Auditing services

## Release History

- 4 Apr 2025 at 09:36 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fc7eb1be-7c06-45c6-8999-448c301a9540
- 18 Mar 2025 at 14:09 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fc7eb1be-7c06-45c6-8999-448c301a9540
- 17 Mar 2025 at 10:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fc7eb1be-7c06-45c6-8999-448c301a9540

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fc7eb1be-7c06-45c6-8999-448c301a9540
  4th April 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ef9efa8a-985c-4ab8-8e52-f064960dfa28

## Notice URLs

- https://www.scwcsu.nhs.uk/

## Provenance

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