---
title: "Provision of an Alarm Receiving Centre with Disaster Recovery"
ocid: "ocds-b5fd17-54867523-7028-4d0a-81af-94f042461615"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-54867523-7028-4d0a-81af-94f042461615"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-54867523-7028-4d0a-81af-94f042461615.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-54867523-7028-4d0a-81af-94f042461615.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LEICESTER CITY COUNCIL"
published: "2024-01-05"
---

# Provision of an Alarm Receiving Centre with Disaster Recovery

Buyer: LEICESTER CITY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-54867523-7028-4d0a-81af-94f042461615

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## Summary

The Leicester City Council is looking to upgrade its Telecare Alarm Receiving Centre to support digital communication protocols in addition to analogue ones. The new centre will aid elderly and disabled individuals in living independently through telecare devices. The tender, titled "Provision of an Alarm Receiving Centre with Disaster Recovery," falls under the services category and is an open procedure with an end date of 8th February 2024. The contract period is from 1st July 2024 to 30th June 2027.

This opportunity by Leicester City Council can benefit businesses that provide software packages and information systems, specifically those experienced in delivering telecare services. SMEs and VCSEs are encouraged to participate, and firms interested in service-related contracts in the United Kingdom should consider this tender. The procurement process is currently active, offering a chance for eligible organisations to contribute to enhancing care technology services in the region.

## Notice

Leicester City Council is seeking to upgrade its current Telecare Alarm Receiving Centre to enable the monitoring of digital communication protocols, in addition to existing analogue communication protocols. The Council currently has circa 4,500 people registered at the Alarm Receiving Centre. Leicester City Council requires a digitally enabled Telecare Alarm Receiving Centre that will support elderly and/or disabled people to live safely and as independently as possible through the use of telecare and other Care Technology devices. To support the delivery of Telecare services in Leicester, the Council also requires a Disaster Recovery Call Centre Solution so that emergency calls can be handled at a remote location should this be required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d36c2791-4ba7-4d3f-9d44-2084a863028b |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jan 2024 |
| Submission deadline | 8 Feb 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Jun 2024 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTER CITY COUNCIL |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE1 1FZ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF21 Leicester |
| Local authority | Leicester |
| Electoral ward | Castle |
| Westminster constituency | Leicester South |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 5 Jan 2024 at 13:49 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d36c2791-4ba7-4d3f-9d44-2084a863028b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d36c2791-4ba7-4d3f-9d44-2084a863028b
  5th January 2024 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=63c78718-d0ab-ee11-8127-005056b64545
  To view the documentation for this opportunity please use the link provided

## Notice URLs

- http://www.leicester.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-54867523-7028-4d0a-81af-94f042461615. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-54867523-7028-4d0a-81af-94f042461615.json.