---
title: "Responsive Repairs & Related Services Satisfaction Survey RFQ"
ocid: "ocds-b5fd17-54ba9045-e660-47cc-9b28-b69c38c7626b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-54ba9045-e660-47cc-9b28-b69c38c7626b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-54ba9045-e660-47cc-9b28-b69c38c7626b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-54ba9045-e660-47cc-9b28-b69c38c7626b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HOUNSLOW"
published: "2021-03-04"
---

# Responsive Repairs & Related Services Satisfaction Survey RFQ

Buyer: LONDON BOROUGH OF HOUNSLOW  
Current stage: Award  
OCID: ocds-b5fd17-54ba9045-e660-47cc-9b28-b69c38c7626b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-54ba9045-e660-47cc-9b28-b69c38c7626b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-54ba9045-e660-47cc-9b28-b69c38c7626b.json)

## Summary

The London Borough of Hounslow has completed a procurement process for the "Responsive Repairs & Related Services Satisfaction Survey RFQ", aimed at conducting an independent telephone survey of 3,000 residents in council properties to assess their satisfaction with responsive repairs and related services. This procurement falls under the customer satisfaction survey category, with a total contract value of £15,185. The contract period commenced on 7th January 2021 and will conclude on 6th January 2022, following the tender that ended on 2nd March 2020.

This tender presents significant opportunities for businesses in market research and survey services, particularly small and medium-sized enterprises (SMEs) capable of conducting customer satisfaction surveys. Companies specialising in telephonic data collection, analysis, and reporting would be particularly well-suited to compete for similar contracts, as they can leverage the findings to enhance service delivery for local government bodies and improve customer relations.

## Notice

Procurement of an independent, telephone survey of 3000 residents of council properties, to ascertain their satisfaction with the council provided Responsive Repairs & Related Services. Analysis and results to be provided on an ongoing monthly basis.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/44a87883-d059-4a50-8cb3-befb0507d4e6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Mar 2021 |
| Submission deadline | 2 Mar 2020 |
| Future notice date | Not specified |
| Award date | 6 Jan 2021 |
| Contract period | 7 Jan 2021 - 6 Jan 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £15,185 |
| Lots value | Not specified |
| Awards value | £15,185 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HOUNSLOW |
| Locality | HOUNSLOW |
| Post town | Twickenham |
| Postcode | TW3 3EB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Hounslow |
| Electoral ward | Hounslow West |
| Westminster constituency | Feltham and Heston |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KWEST RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 4 Mar 2021 at 16:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/44a87883-d059-4a50-8cb3-befb0507d4e6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/44a87883-d059-4a50-8cb3-befb0507d4e6
  4th March 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.hounslow.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-54ba9045-e660-47cc-9b28-b69c38c7626b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-54ba9045-e660-47cc-9b28-b69c38c7626b.json.