---
title: "WSCC - JS - Provision of End User Services for West Sussex County Council (CCS RM3804 (Lot3a)) - AWARD"
ocid: "ocds-b5fd17-54c6ca8d-7f4b-4dd2-8dcd-8c938c986ae1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-54c6ca8d-7f4b-4dd2-8dcd-8c938c986ae1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-54c6ca8d-7f4b-4dd2-8dcd-8c938c986ae1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-54c6ca8d-7f4b-4dd2-8dcd-8c938c986ae1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST SUSSEX COUNTY COUNCIL"
published: "2021-09-23"
---

# WSCC - JS - Provision of End User Services for West Sussex County Council (CCS RM3804 (Lot3a)) - AWARD

Buyer: WEST SUSSEX COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-54c6ca8d-7f4b-4dd2-8dcd-8c938c986ae1

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## Summary

The West Sussex County Council recently awarded a contract titled "WSCC - JS - Provision of End User Services" for the provision of IT support services, classified under helpdesk and support services (CPV code 72253000). This contract was initiated with a tendering process and is part of the CCS Framework Agreement for Technology Services 2 (RM3804), specifically Lot 3a. The contract is valued at £9 million, with a contract period commencing on 1st October 2021 and concluding on 30th September 2024. This tender was formally awarded on 21st September 2021, with the award notice published on 23rd September 2021. The services are aimed at enhancing the IT experience for users within the council's operations located in West Sussex, United Kingdom.

This contract presents significant opportunities for businesses focusing on IT service and support solutions. Companies that specialise in developing flexible and scalable IT service models, particularly those skilled in integrating emerging technologies, would be well-suited to compete for similar future tenders. With a focus on improving customer experience through technological transformation, businesses with expertise in helpdesk services and IT support are positioned to benefit from engagement with public sector clients like West Sussex County Council.

## Notice

A contract for the provision of End User Services as described in Document 2: The Specification ("The Services") is being tendered by West Sussex County Council ("The Council") in accordance with the Public Contracts Regulations 2015 (SI 2015/102) ("The 2015 Regulations"). The further competition is being conducted under Lot 3a of the CCS Framework Agreement for Technology Services 2 (RM3804) The Council is seeking an organisation to provide End User Services for West Sussex County Council. In approaching the market for End User Services, the Council are looking to award a contract to a Bidder who will work with the inhouse IT team to transform the existing services and deliver a new, flexible IT service model that will make a difference to people's lives. The successful Bidder will, with the Council, make a step change in improving the customer experience through the broader adoption of technology and embedding IT in Council operations. A new digital, standardised, End User Services solution should place users at the centre of its design, be reliable and scalable and make use of emerging technologies to keep pace with business needs.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/47e99530-a5ef-4f51-9493-1ebca886a315 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Sep 2021 |
| Submission deadline | 11 May 2021 |
| Future notice date | Not specified |
| Award date | 20 Sep 2021 |
| Contract period | 30 Sep 2021 - 30 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £9,000,000 |
| Lots value | Not specified |
| Awards value | £7,240,139 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST SUSSEX COUNTY COUNCIL |
| Locality | WEST SUSSEX |
| Post town | Portsmouth |
| Postcode | PO19 1RQ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ27 West Sussex (South West) |
| Local authority | Chichester |
| Electoral ward | Chichester Central |
| Westminster constituency | Chichester |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | XMA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 23 Sep 2021 at 14:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/47e99530-a5ef-4f51-9493-1ebca886a315

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/47e99530-a5ef-4f51-9493-1ebca886a315
  23rd September 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-54c6ca8d-7f4b-4dd2-8dcd-8c938c986ae1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-54c6ca8d-7f4b-4dd2-8dcd-8c938c986ae1.json.