---
title: "ACE 669 ITT - All In Member Services Hub delivery partner"
ocid: "ocds-b5fd17-54cdd105-c141-4820-8a81-0669e6acda14"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-54cdd105-c141-4820-8a81-0669e6acda14"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-54cdd105-c141-4820-8a81-0669e6acda14.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-54cdd105-c141-4820-8a81-0669e6acda14.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ARTS COUNCIL ENGLAND"
published: "2025-08-19"
---

# ACE 669 ITT - All In Member Services Hub delivery partner

Buyer: ARTS COUNCIL ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-54cdd105-c141-4820-8a81-0669e6acda14

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-54cdd105-c141-4820-8a81-0669e6acda14)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-54cdd105-c141-4820-8a81-0669e6acda14.json)

## Summary

The procurement process led by Arts Council England has successfully concluded with the awarding of a contract to support their 'All In Member Services Hub', part of a new arts access scheme for D/deaf, disabled, and neurodivergent individuals in the UK and Ireland. This open procedure, classified under customer services (CPV 79342300), sought to establish a delivery partner to provide comprehensive member services. The awarded contract, valued at £411,463.6, commenced on 13th August 2025, and will extend until the end of June 2029, covering regions including the British Overseas Territories, Channel Islands, Isle of Man, and the UK. The opportunity was particularly accessible for SMEs and VCSEs, emphasizing inclusivity and support in the arts sector.

This tender presents a significant opportunity for businesses, particularly those experienced in customer services and support, to engage in a meaningful contract that not only contributes to social inclusivity but also maintains a sustainable business partnership with a well-established entity like Arts Council England. Enterprises with strengths in providing accessible support via multiple communication channels such as telephone, email, and online chat, and with a focus on technology-driven customer solutions, would find this contract well-suited to their capabilities. The long-term nature of the contract offers stability and the potential for further business development and enhancements in the service delivery for a diverse user group.

## Notice

Arts Council England (ACE) have appointed a delivery partner for our All In Member Services Hub. All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland. You can find out more on our website: https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in Creative and cultural experiences should be accessible to all. By removing barriers, organisations across the UK and Ireland can welcome more people with access requirements through their doors. Together, we will work towards a sector which says, 'everyone's welcome'. This advert refers to the commissioning of a customer support service to support the operation of All In; the new Access Scheme supporting the experience of D/deaf, Disabled and Neurodivergent people when attending arts and cultural events in the UK and Ireland, launching in Autumn/Winter 2025. The Member Services Support Hub will specifically support individuals who are members of the scheme - D/deaf, Disabled and Neurodivergent people who buy tickets and attend arts and cultural events - with all aspects of managing their membership (e.g. understanding what All In offers, setting up their account, low level tech support and navigating our online platform). The Member Services Support Hub needs to offer various accessible ways for members to seek and receive high quality support (e.g. telephone, email, online chat).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/65e39409-49d9-405b-948a-064798d86212 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Aug 2025 |
| Submission deadline | 11 Aug 2025 |
| Future notice date | Not specified |
| Award date | 11 Aug 2025 |
| Contract period | 12 Aug 2025 - 30 Jun 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £411,463 |
| Lots value | Not specified |
| Awards value | £411,463 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ARTS COUNCIL ENGLAND |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 1FN |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THIS NAMED COMPANY LTD TRADING AS THE CARD NETWORK |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 19 Aug 2025 at 15:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/65e39409-49d9-405b-948a-064798d86212

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/65e39409-49d9-405b-948a-064798d86212
  19th August 2025 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=974629760
  Please follow this link to view the notice.

## Notice URLs

- https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-54cdd105-c141-4820-8a81-0669e6acda14. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-54cdd105-c141-4820-8a81-0669e6acda14.json.