--- title: "Provision of an Independent Complaints Adjudication Service for OFSTED (Please note this notice was previously published on the SFA Page but now needs to be moved to this DfE Page)" ocid: "ocds-b5fd17-54df86b0-9b96-4e6e-81c1-9f026f875469" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-54df86b0-9b96-4e6e-81c1-9f026f875469" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-54df86b0-9b96-4e6e-81c1-9f026f875469.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-54df86b0-9b96-4e6e-81c1-9f026f875469.json" source: "Contracts Finder" current_stage: "Tender" buyer: "DEPARTMENT FOR EDUCATION" published: "2017-09-01" --- # Provision of an Independent Complaints Adjudication Service for OFSTED (Please note this notice was previously published on the SFA Page but now needs to be moved to this DfE Page) Buyer: DEPARTMENT FOR EDUCATION Current stage: Tender OCID: ocds-b5fd17-54df86b0-9b96-4e6e-81c1-9f026f875469 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-54df86b0-9b96-4e6e-81c1-9f026f875469) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-54df86b0-9b96-4e6e-81c1-9f026f875469.json) ## Summary The Department for Education is currently seeking suppliers for the "Provision of an Independent Complaints Adjudication Service for OFSTED." This procurement, classified under the business services category (CPV code: 79000000), is an open procedure, set to conclude on 28 September 2017. The total contract value is projected at £100,000, beginning on 1 January 2018 and concluding on 31 December 2020. Prospective bidders can find additional details and documents through the Bravo e-tendering portal. This tender presents significant opportunities for businesses specialising in legal and consulting services, particularly those adept in handling complaints and providing independent adjudication. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are well-suited to compete for this contract, as it encourages a diverse range of suppliers to present their credentials and capabilities in delivering impartial service. ## Notice The Department for Education require a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint and publication of an annual report. The successful supplier shall be required to review Ofsted's handling of individual complaints where the complainant remains dissatisfied after Ofsted's internal complaints process has been exhausted and offer written impartial findings and recommendations to complainants and the Chief Inspector. The adjudication service is independent of Ofsted and the conclusions and the recommendations of the service provider are independent of both DfE and Ofsted. Additional information: This ITT will be published via Bravo e-tendering portal which is the only means that documents can be accessed and bids submitted. This can be accessed at https://education.bravosolution.co.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2bd52a39-01c3-40cd-bfb0-f4d9f2cf0667 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Sep 2017 | | Submission deadline | 28 Sep 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jan 2018 - 31 Dec 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT FOR EDUCATION | | Locality | COVENTRY | | Post town | Coventry | | Postcode | CV1 2WT | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG33 Coventry | | Local authority | Coventry | | Electoral ward | St Michael's | | Westminster constituency | Coventry South | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79000000 - Business services: law, marketing, consulting, recruitment, printing and security ## Release History - 1 Sep 2017 at 09:47 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2bd52a39-01c3-40cd-bfb0-f4d9f2cf0667 - 30 Aug 2017 at 09:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2bd52a39-01c3-40cd-bfb0-f4d9f2cf0667 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/2bd52a39-01c3-40cd-bfb0-f4d9f2cf0667 1st September 2017 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/dc536bb4-101c-4a4a-a7ea-18a30a46fe70 Accessing Bravo ## Notice URLs - https://education.bravosolution.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-54df86b0-9b96-4e6e-81c1-9f026f875469. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-54df86b0-9b96-4e6e-81c1-9f026f875469.json.