---
title: "Customer Culture and Maturity 2025-2026"
ocid: "ocds-b5fd17-54e808d8-8828-4798-a6e3-829e1bcccc1b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-54e808d8-8828-4798-a6e3-829e1bcccc1b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-54e808d8-8828-4798-a6e3-829e1bcccc1b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-54e808d8-8828-4798-a6e3-829e1bcccc1b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS"
published: "2025-09-03"
---

# Customer Culture and Maturity 2025-2026

Buyer: NATIONAL HIGHWAYS  
Current stage: Award  
OCID: ocds-b5fd17-54e808d8-8828-4798-a6e3-829e1bcccc1b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-54e808d8-8828-4798-a6e3-829e1bcccc1b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-54e808d8-8828-4798-a6e3-829e1bcccc1b.json)

## Summary

The procurement process for "Customer Culture and Maturity 2025-2026", initiated by National Highways, has reached the award stage. This project, which falls under the industry category of 'Research and development consultancy services', involves a contract valued at £150,000. It aims to provide technical consultancy services to enhance customer-centricity and improve customer satisfaction. The selective procurement was executed via a call-off from a framework agreement. Key dates include the tender period ending on 11th August 2025, with the contract commencing on 12th August 2025 and concluding on 31st March 2026. The geographical focus encompasses the British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom.

This tender represents significant growth opportunities for large-scale businesses, particularly those with expertise in research and development consultancy services. As the contract has been awarded to KPMG LLP, similar large-scale firms possessing the capability to enhance customer-centricity for organisations like National Highways would find themselves well-suited to compete in similar or future tenders. Potential business growth opportunities lie in providing innovative customer-focused solutions that drive satisfaction improvements across National Highways' operations.

## Notice

Technical consultancy to support the continuation of work to drive improvements to our customer-centricity and further enhance our people's capability and contribution to improving customer satisfaction.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6ca962a1-5254-43a7-9f3a-bee75e7537ad |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Sep 2025 |
| Submission deadline | 11 Aug 2025 |
| Future notice date | Not specified |
| Award date | 11 Aug 2025 |
| Contract period | 11 Aug 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,000 |
| Lots value | Not specified |
| Awards value | £150,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B4 6GA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KPMG |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73200000 - Research and development consultancy services

## Release History

- 3 Sep 2025 at 12:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6ca962a1-5254-43a7-9f3a-bee75e7537ad

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6ca962a1-5254-43a7-9f3a-bee75e7537ad
  3rd September 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-54e808d8-8828-4798-a6e3-829e1bcccc1b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-54e808d8-8828-4798-a6e3-829e1bcccc1b.json.