---
title: "User Research - Transaction Journey review for blood donation digital service"
ocid: "ocds-b5fd17-54ee86b9-2c28-4956-ab30-4ef173ee403b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-54ee86b9-2c28-4956-ab30-4ef173ee403b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-54ee86b9-2c28-4956-ab30-4ef173ee403b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-54ee86b9-2c28-4956-ab30-4ef173ee403b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS BLOOD AND TRANSPLANT"
published: "2018-04-26"
---

# User Research - Transaction Journey review for blood donation digital service

Buyer: NHS BLOOD AND TRANSPLANT  
Current stage: Award  
OCID: ocds-b5fd17-54ee86b9-2c28-4956-ab30-4ef173ee403b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-54ee86b9-2c28-4956-ab30-4ef173ee403b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-54ee86b9-2c28-4956-ab30-4ef173ee403b.json)

## Summary

The procurement process was led by NHS Blood and Transplant for the contract titled "User Research - Transaction Journey review for blood donation digital service." This initiative falls within the 'Research consultancy services' industry category and is based in Watford, England. The award stage is complete, following a selective procurement method via a call-off from a framework agreement. The contract began on 1st December 2017 and will conclude on 30th November 2018, with a total contract value of £10,000. The tender period ended on 13th November 2017.

This tender represents an opportunity for businesses specialising in user research and digital service optimisation, particularly those with expertise in conducting user interviews and usability tests. Companies that can provide comprehensive analysis and recommendations for digital services would greatly benefit from such contracts, especially small to medium-sized enterprises (SMEs) and consultancies in the field of digital transformation. This successful award indicates a demand for enhancing user experience in public health services, presenting a valuable avenue for growth in the competitive market.

## Notice

NHS BT Donor Digital Services required User researcher Design, conduct and analyse the user research using a range of techniques, for example one-to-one interviews or usability tests. Final report to outline a recommendation for improving the Users of the service journeys.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a2211049-0f6e-4490-926f-389e87d3e420 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Apr 2018 |
| Submission deadline | 13 Nov 2017 |
| Future notice date | Not specified |
| Award date | 30 Nov 2017 |
| Contract period | 1 Dec 2017 - 30 Nov 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,000 |
| Lots value | Not specified |
| Awards value | £10,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BLOOD AND TRANSPLANT |
| Locality | WATFORD |
| Post town | Watford |
| Postcode | WD24 4QN |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | Watford |
| Electoral ward | Tudor |
| Westminster constituency | Watford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE WEB USABILITY PARTNERSHIP |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73210000 - Research consultancy services

## Release History

- 26 Apr 2018 at 14:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a2211049-0f6e-4490-926f-389e87d3e420

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a2211049-0f6e-4490-926f-389e87d3e420
  26th April 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-54ee86b9-2c28-4956-ab30-4ef173ee403b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-54ee86b9-2c28-4956-ab30-4ef173ee403b.json.