--- title: "Research into the provision of information to passengers, including during disruption" ocid: "ocds-b5fd17-54f7927c-f20d-4a5f-936a-24bfc7a4c683" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-54f7927c-f20d-4a5f-936a-24bfc7a4c683" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-54f7927c-f20d-4a5f-936a-24bfc7a4c683.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-54f7927c-f20d-4a5f-936a-24bfc7a4c683.json" source: "Contracts Finder" current_stage: "Tender" buyer: "OFFICE OF RAIL AND ROAD" published: "2018-11-07" --- # Research into the provision of information to passengers, including during disruption Buyer: OFFICE OF RAIL AND ROAD Current stage: Tender OCID: ocds-b5fd17-54f7927c-f20d-4a5f-936a-24bfc7a4c683 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-54f7927c-f20d-4a5f-936a-24bfc7a4c683) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-54f7927c-f20d-4a5f-936a-24bfc7a4c683.json) ## Summary The OFFICE OF RAIL AND ROAD is currently conducting an open procurement process for a project titled "Research into the provision of information to passengers, including during disruption". This tender is focused on improving the quality of information provided to rail passengers, particularly during service disruptions. The procurement falls under the business services sector, specifically consulting and related services, and is taking place in the United Kingdom. Key dates include the submission deadline on 21st November 2018, with the contract period set to commence on 10th December 2018 and run until 8th April 2019. This tender presents an opportunity for businesses specialising in research, consulting, and information systems to enhance the communication of service disruptions in the rail sector. Companies that are proficient in data analysis, user experience design, or digital communication would be particularly well-suited to compete for this contract. Engaging in this procurement can not only bolster a firm's portfolio but also facilitate growth in the transport sector by addressing critical passenger information needs. ## Notice The initial findings from our Inquiry into the May 2018 timetable change have highlighted significant concerns regarding the quality of information provided to passengers to enable them to plan and make journeys with a reasonable degree of assurance. Despite the focus on this area over recent years, passengers often remain dissatisfied with how the rail industry performs, particularly as their expectations are often set or exceeded by experiences in other sectors. This can often be an issue when train services are disrupted due to planned and unplanned engineering work, weather conditions and other incidents Getting good quality - appropriate, accurately and timely - information for rail passengers relies on successful collaboration and integration between many parties. Each must be clear on the importance of their role in this process. They must be committed to putting passengers' interest front and centre of their decision making in a variety of real-time, complex and challenging operational scenarios. Previous work has shown that operators often focus on getting information into industry systems but rarely consider the quality and usefulness of the information actually received by passengers online (including apps), on trains or at stations. Our aim is to help train and station operators to think like the passengers that they serve - e.g. commuters, leisure travellers, passengers with disabilities, those on trains, at stations or still planning their journey - so that appropriate information is easily available when and where it is needed. Additional information: This tender closes on 21/11/2018 at 5pm. All communications must be made via the portal. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ec16dfa5-86b9-42b3-9712-12ffee517c4b | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Nov 2018 | | Submission deadline | 21 Nov 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 10 Dec 2018 - 8 Apr 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | OFFICE OF RAIL AND ROAD | | Locality | LONDON | | Post town | Central London | | Postcode | WC2B 4AN | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79000000 - Business services: law, marketing, consulting, recruitment, printing and security ## Release History - 7 Nov 2018 at 14:20 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ec16dfa5-86b9-42b3-9712-12ffee517c4b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ec16dfa5-86b9-42b3-9712-12ffee517c4b 7th November 2018 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/7193c336-ea30-499f-a543-ecf92a106ff7 ITT - https://www.contractsfinder.service.gov.uk/Notice/Attachment/5bd867e8-72f3-434f-ba96-54df1257624b Form of Agreement - https://www.contractsfinder.service.gov.uk/Notice/Attachment/e2143a15-434f-4087-8c36-544c806345b3 Form of Tender - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ff504a5a-b2fa-4a07-b4a3-86f063880d6e Discliamer - https://www.contractsfinder.service.gov.uk/Notice/Attachment/cd6701e6-1b06-42d8-8f82-6154c8848816 Bravo Joining Instructions ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-54f7927c-f20d-4a5f-936a-24bfc7a4c683. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-54f7927c-f20d-4a5f-936a-24bfc7a4c683.json.