---
title: "DFC XChange ITSM"
ocid: "ocds-b5fd17-5505f9a8-e750-4c6e-9358-ed38fc635e25"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5505f9a8-e750-4c6e-9358-ed38fc635e25"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5505f9a8-e750-4c6e-9358-ed38fc635e25.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5505f9a8-e750-4c6e-9358-ed38fc635e25.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "POLICE DIGITAL SERVICE"
published: "2026-01-29"
---

# DFC XChange ITSM

Buyer: POLICE DIGITAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-5505f9a8-e750-4c6e-9358-ed38fc635e25

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5505f9a8-e750-4c6e-9358-ed38fc635e25)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5505f9a8-e750-4c6e-9358-ed38fc635e25.json)

## Summary

The procurement process for the contract titled "DFC XChange ITSM" was conducted by the Police Digital Service. This contract falls under the Information Technology Services category, specifically CPV code 72222300, and is located in London, with the delivery address postal code EC2V 7JE. The procurement method was selective, executed as a call-off from a framework agreement. The tender stage is complete, with a contract award made to CACI Ltd. The contract commenced on the 19th of December 2025 and extends through to the 31st of March 2029, indicating a substantial service period for the provision of ITSM services. The total contract value amounts to £7,098,628.80 GBP.

This tender presents a significant business growth opportunity, especially for large-scale IT service providers with capabilities in managing comprehensive IT Service Management (ITSM) platforms. Companies skilled in forensic IT services will find themselves well-positioned to benefit from such contracts. Although this specific tender does not state suitability for SMEs or VCSEs, larger organisations such as CACI Ltd have been effectively engaged. Businesses aiming to expand their presence in government IT service provision should explore similar frameworks and agreements to maximise their growth potential within the public sector.

## Notice

ITSM provider for the PDS DFC XChange forensics platform.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e7138e79-4d09-49f1-a1c6-6e894652346e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jan 2026 |
| Submission deadline | 24 Oct 2025 |
| Future notice date | Not specified |
| Award date | 1 Dec 2025 |
| Contract period | 19 Dec 2025 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £7,098,628 |
| Lots value | Not specified |
| Awards value | £7,098,628 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE DIGITAL SERVICE |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2M 4WN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Clerkenwell |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CACI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 29 Jan 2026 at 09:34 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e7138e79-4d09-49f1-a1c6-6e894652346e
- 22 Dec 2025 at 10:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e7138e79-4d09-49f1-a1c6-6e894652346e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e7138e79-4d09-49f1-a1c6-6e894652346e
  29th January 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5505f9a8-e750-4c6e-9358-ed38fc635e25. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5505f9a8-e750-4c6e-9358-ed38fc635e25.json.