---
title: "Out of Hours Call Handling"
ocid: "ocds-b5fd17-5519626b-eba4-4724-9f8a-69539714400f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5519626b-eba4-4724-9f8a-69539714400f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5519626b-eba4-4724-9f8a-69539714400f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5519626b-eba4-4724-9f8a-69539714400f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HAMMERSMITH & FULHAM"
published: "2020-10-30"
---

# Out of Hours Call Handling

Buyer: LONDON BOROUGH OF HAMMERSMITH & FULHAM  
Current stage: Award  
OCID: ocds-b5fd17-5519626b-eba4-4724-9f8a-69539714400f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5519626b-eba4-4724-9f8a-69539714400f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5519626b-eba4-4724-9f8a-69539714400f.json)

## Summary

The London Borough of Hammersmith & Fulham is engaged in a public procurement process for the "Out of Hours Call Handling" service, which falls under the call centre industry category. The procurement method employed is selective, involving a competitive procedure with negotiation. The tender was published on 21st December 2019 and the tender period concluded on 20th July 2020. The contract, which is already awarded, commenced on 28th September 2020 and will run until 27th September 2022. Key contact for this procurement is through procurement@lbhf.gov.uk, situated in London, UK.

This tender presents a significant opportunity for businesses in the services sector, particularly those focused on call centre operations. Small and Medium Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs) would find themselves well-suited to participate, given the tender's openness to such enterprises. Engaging in this contract could facilitate expansion and establish valuable partnerships within the local government sector, enhancing market presence and growth potential.

## Notice

Out of Hours Call Handling

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fb3e2ab3-0ea0-49d6-9b1a-1b80df5ec9ac |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Oct 2020 |
| Submission deadline | 20 Jul 2020 |
| Future notice date | Not specified |
| Award date | 6 Aug 2020 |
| Contract period | 27 Sep 2020 - 27 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £91,020 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HAMMERSMITH & FULHAM |
| Locality | LONDON |
| Post town | West London |
| Postcode | W6 9JU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Hammersmith and Fulham |
| Electoral ward | Hammersmith Broadway |
| Westminster constituency | Hammersmith and Chiswick |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORBIS PROTECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 30 Oct 2020 at 11:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fb3e2ab3-0ea0-49d6-9b1a-1b80df5ec9ac
- 7 Feb 2020 at 14:48 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/76af9750-bed4-48ad-a67f-049a43456ae0
- 21 Dec 2019 at 22:33 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/76af9750-bed4-48ad-a67f-049a43456ae0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fb3e2ab3-0ea0-49d6-9b1a-1b80df5ec9ac
  30th October 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/76af9750-bed4-48ad-a67f-049a43456ae0
  7th February 2020 - Opportunity notice on Contracts Finder
- http://www.capitalEsourcing.com
  Link to eSourcing Portal

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5519626b-eba4-4724-9f8a-69539714400f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5519626b-eba4-4724-9f8a-69539714400f.json.