---
title: "T&T Service Delivery and Operations - Contact Centre Performance"
ocid: "ocds-b5fd17-552f2226-3b19-44cc-9f85-97e330e888c8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-552f2226-3b19-44cc-9f85-97e330e888c8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-552f2226-3b19-44cc-9f85-97e330e888c8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-552f2226-3b19-44cc-9f85-97e330e888c8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE"
published: "2021-03-03"
---

# T&T Service Delivery and Operations - Contact Centre Performance

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE  
Current stage: Award  
OCID: ocds-b5fd17-552f2226-3b19-44cc-9f85-97e330e888c8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-552f2226-3b19-44cc-9f85-97e330e888c8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-552f2226-3b19-44cc-9f85-97e330e888c8.json)

## Summary

The procurement process pertains to the Department of Health and Social Care, which has completed the tender titled "T&T Service Delivery and Operations - Contact Centre Performance." This procurement falls within the development consultancy services category and is located in London, England. The contracting authority directly awarded the contract to Ember Group Limited for a total value of £54,275. The contract commenced on 9 November 2020 and concluded on 20 November 2020, following a tender period that ended on 8 November 2020. This direct award was processed under the "Other - Direct Award" procurement method.

This tender presents valuable opportunities for businesses aiming to expand within the government services sector, particularly those specialised in consultancy services related to contact centre operations. Companies that possess experience in delivering similar service delivery and operational support, especially in public sector contexts, would find themselves well-suited to compete for this type of work. Leveraging such opportunities can help businesses gain a foothold in government contracts, which can lead to further engagements and growth within the public sector market.

## Notice

Direct Award to Ember for T&T Service Delivery and Operations - Contact Centre Performance

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2e70a86a-253f-4a55-ba6e-45563508757e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2021 |
| Submission deadline | 8 Nov 2020 |
| Future notice date | Not specified |
| Award date | 9 Nov 2020 |
| Contract period | 9 Nov 2020 - 20 Nov 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £54,275 |
| Lots value | Not specified |
| Awards value | £54,275 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EMBER GROUP |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73220000 - Development consultancy services

## Release History

- 3 Mar 2021 at 16:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2e70a86a-253f-4a55-ba6e-45563508757e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2e70a86a-253f-4a55-ba6e-45563508757e
  3rd March 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/181707f2-311c-45f8-923d-4b76713ecf2c
  CCPF20A05 Call-off-order-form-V1.0 Final REDACTED

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-552f2226-3b19-44cc-9f85-97e330e888c8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-552f2226-3b19-44cc-9f85-97e330e888c8.json.