---
title: "CRM Application Support & Development"
ocid: "ocds-b5fd17-5531be32-1381-4dd7-a694-3a75924eff92"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5531be32-1381-4dd7-a694-3a75924eff92"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5531be32-1381-4dd7-a694-3a75924eff92.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5531be32-1381-4dd7-a694-3a75924eff92.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2025-12-02"
---

# CRM Application Support & Development

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-5531be32-1381-4dd7-a694-3a75924eff92

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5531be32-1381-4dd7-a694-3a75924eff92)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5531be32-1381-4dd7-a694-3a75924eff92.json)

## Summary

The Care Quality Commission (CQC), based in Newcastle upon Tyne, awarded a contract for "CRM Application Support & Development" services, classified under the CPV code 72000000 for IT services. This contract, valued at £1,692,065, is being fulfilled by Infosys Limited and falls under the "services" category. It was procured through a selective process by calling off from the CCS G Cloud 14 Framework Agreement, Lot 3 Cloud Support, following a Direct Award method. The contract began on 1st November 2025 and will run through to 31st December 2027, covering the delivery across England. The award stage was completed on 1st December 2025.

This procurement creates opportunities for businesses offering IT services, particularly those specialising in CRM applications, support, and development. Large-scale enterprises with the capability to handle substantial contracts and provide cloud support services would find this opportunity beneficial for growth. As the procurement was undertaken through a framework agreement, businesses that are adept at operating within such established systems and have a presence on relevant frameworks are especially well-positioned to compete in similar tenders.

## Notice

This is a Contract Award Notice. The Care Quality Commission (CQC) require CRM Application Support & Development services. This procurement was undertaken through the CCS G Cloud 14 Framework Agreement (RM1557.14) Lot 3 Cloud Support, following the Direct Award process. The Contract is awarded for an initial period of 14 months with an option to extend for up to 12 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC I&D 146

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/027f77ab-a399-4922-8f26-2c92ca8cedb1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Dec 2025 |
| Submission deadline | 1 Sep 2025 |
| Future notice date | Not specified |
| Award date | 1 Dec 2025 |
| Contract period | 1 Nov 2025 - 31 Dec 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,692,065 |
| Lots value | Not specified |
| Awards value | £1,692,065 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INFOSYS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 2 Dec 2025 at 07:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/027f77ab-a399-4922-8f26-2c92ca8cedb1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/027f77ab-a399-4922-8f26-2c92ca8cedb1
  2nd December 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8e9bdcf9-64cf-453e-9d92-337fae7eb813
  Infosys CRM Application Support & Developement Contract - Fully Signed & Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5531be32-1381-4dd7-a694-3a75924eff92. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5531be32-1381-4dd7-a694-3a75924eff92.json.