---
title: "Telephony Virtual Contact Centre"
ocid: "ocds-b5fd17-554b7000-40a2-4532-bf47-a397100dfe9e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-554b7000-40a2-4532-bf47-a397100dfe9e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-554b7000-40a2-4532-bf47-a397100dfe9e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-554b7000-40a2-4532-bf47-a397100dfe9e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE."
published: "2019-05-23"
---

# Telephony Virtual Contact Centre

Buyer: MINISTRY OF JUSTICE.  
Current stage: Award  
OCID: ocds-b5fd17-554b7000-40a2-4532-bf47-a397100dfe9e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-554b7000-40a2-4532-bf47-a397100dfe9e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-554b7000-40a2-4532-bf47-a397100dfe9e.json)

## Summary

The Ministry of Justice is seeking to enhance its telecommunications capability through the award of a contract titled "Telephony Virtual Contact Centre". This procurement process falls under the services category within the communications network industry, with a total contract value of £2,981,632. The contract was awarded on 4 March 2019 and is set to run from 31 March 2019 to 30 March 2021. The procurement method was conducted via a selective call-off from the Crown Commercial Services Framework, specifically G Cloud 10, with the delivery addresses covering various geographical locations including the British Overseas Territories, Channel Islands, and the United Kingdom.

This contract presents significant business growth opportunities, particularly for small and medium-sized enterprises (SMEs) that specialise in telecommunications and communication technology. With a focus on enhancing services for the Ministry of Justice, companies equipped to deliver innovative solutions in telephony and virtual customer service systems would be well-suited to participate in similar future tendering processes. Engaging with these services can foster expanded partnerships and enable businesses to tap into the public sector market.

## Notice

This publication is for transparency purposes only. This contract award is via Crown Commercial Services Framework, G Cloud 10.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b8db875d-1804-40af-b25d-61062237917b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 May 2019 |
| Submission deadline | 4 Mar 2019 |
| Future notice date | Not specified |
| Award date | 4 Mar 2019 |
| Contract period | 31 Mar 2019 - 30 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,981,632 |
| Lots value | Not specified |
| Awards value | £2,981,632 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE. |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICENET SOLUTIONS (T/A 8 X 8 SOLUTIONS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32412000 - Communications network
- 32412100 - Telecommunications network

## Release History

- 23 May 2019 at 12:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b8db875d-1804-40af-b25d-61062237917b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b8db875d-1804-40af-b25d-61062237917b
  23rd May 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-554b7000-40a2-4532-bf47-a397100dfe9e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-554b7000-40a2-4532-bf47-a397100dfe9e.json.