---
title: "First Line Service Desk Support Services"
ocid: "ocds-b5fd17-55574ece-7d73-4b35-b152-a79424eda99f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-55574ece-7d73-4b35-b152-a79424eda99f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-55574ece-7d73-4b35-b152-a79424eda99f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-55574ece-7d73-4b35-b152-a79424eda99f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES"
published: "2022-05-27"
---

# First Line Service Desk Support Services

Buyer: DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES  
Current stage: Award  
OCID: ocds-b5fd17-55574ece-7d73-4b35-b152-a79424eda99f

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## Summary

The procurement process for the "First Line Service Desk Support Services" was conducted by the Department for Levelling Up, Housing and Communities. This initiative falls under the IT services industry category and was based in the United Kingdom. The tender was initiated through a selective procurement method, specifically a call-off from a framework agreement. The contract commenced on 22nd June 2020 and concluded on 22nd June 2023, with a total contract value of £1,466,349.33. The tender period ended on 24th February 2020.

This contract represents a significant opportunity for businesses, especially small and medium enterprises (SMEs), as they are encouraged to participate in such tenders. Companies that provide IT services, consulting, software development, and support would be particularly well-suited to compete for future contracts in this domain. Engaging with the Department for Levelling Up, Housing and Communities can lead to sustained partnerships and growth in the competitive landscape of public sector service provision.

## Notice

MHCLG First Line Datamart support services for 3 years. This contract has been awarded and is published for transparency purposes.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7774ee3a-8c8b-4e7f-a878-634e813ed811 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 May 2022 |
| Submission deadline | 24 Feb 2020 |
| Future notice date | Not specified |
| Award date | 21 Jun 2020 |
| Contract period | 21 Jun 2020 - 22 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,468,349 |
| Lots value | Not specified |
| Awards value | £1,816,682 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES |
| Additional buyers | MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENT |
| Locality | ST LEONARDS ON SEA |
| Post town | Tonbridge |
| Postcode | TN37 7GA |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ22 East Sussex CC |
| Local authority | Hastings |
| Electoral ward | Ashdown |
| Westminster constituency | Hastings and Rye |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EXELA TECHNOLOGIES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 May 2022 at 13:22 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7774ee3a-8c8b-4e7f-a878-634e813ed811
- 27 Apr 2022 at 10:14 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7774ee3a-8c8b-4e7f-a878-634e813ed811
- 27 Apr 2022 at 10:12 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7774ee3a-8c8b-4e7f-a878-634e813ed811
- 10 Mar 2022 at 15:29 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7774ee3a-8c8b-4e7f-a878-634e813ed811
- 4 Sep 2020 at 14:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7774ee3a-8c8b-4e7f-a878-634e813ed811

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7774ee3a-8c8b-4e7f-a878-634e813ed811
  27th May 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/599a056c-99e4-4807-bc75-80dc728902ce
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3a154b1c-d077-4bad-99d9-fef995795b26
  Contract variation
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7e16c0e2-9966-40c4-8b22-59882544efc3
  Contract variation for additional services.
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bb4d8475-1829-4743-8386-5d9b93be7b8a
  Contract Variation (May 2023)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-55574ece-7d73-4b35-b152-a79424eda99f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-55574ece-7d73-4b35-b152-a79424eda99f.json.