---
title: "CA12546 - Out of Hours Customer Contact Service"
ocid: "ocds-b5fd17-55705548-8287-478d-ac27-d1ff724d11c3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-55705548-8287-478d-ac27-d1ff724d11c3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-55705548-8287-478d-ac27-d1ff724d11c3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-55705548-8287-478d-ac27-d1ff724d11c3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "KARBON HOMES"
published: "2024-05-23"
---

# CA12546 - Out of Hours Customer Contact Service

Buyer: KARBON HOMES  
Current stage: Award  
OCID: ocds-b5fd17-55705548-8287-478d-ac27-d1ff724d11c3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-55705548-8287-478d-ac27-d1ff724d11c3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-55705548-8287-478d-ac27-d1ff724d11c3.json)

## Summary

The public procurement contracting process for the "Out of Hours Customer Contact Service" is led by Karbon Homes, a contracting authority based in Newcastle, England. The procurement falls under the services category, specifically focusing on a call centre. The tender, using an open procedure, is currently in the active stage with a deadline for submissions of July 24, 2023. The contract period is set to begin on August 1, 2023, and end on July 30, 2027.

This tender opportunity by Karbon Homes provides a chance for small and medium-sized enterprises (SMEs) in the service industry to compete. Businesses offering call-handling services for emergency repairs, rent payments, and anti-social behaviour support are well-suited to participate. The procurement method, an open procedure, allows for fair competition and presents a growth opportunity for SMEs looking to expand their presence in the call centre services sector.

## Notice

Karbon Homes requires an Out of Hours (OOH) call-handling service to respond to customers requiring assistance with emergency repairs, rent payments and anti-social behaviour (ASB). To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA12546. Not registered: Visit https://suppliers.multiquote.com then register and quote CA12546 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e8e18e62-eaca-40b0-af76-4ab7bbc1733c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 May 2024 |
| Submission deadline | 30 Oct 2023 |
| Future notice date | Not specified |
| Award date | 23 Jun 2023 |
| Contract period | 31 Oct 2023 - 30 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £297,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KARBON HOMES |
| Locality | NEWCASTLE |
| Post town | Newcastle upon Tyne |
| Postcode | NE12 8EG |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Longbenton & Benton |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AQUARIUS CONTACT CENTRES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 23 May 2024 at 10:57 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e8e18e62-eaca-40b0-af76-4ab7bbc1733c
- 24 Jul 2023 at 07:34 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e8e18e62-eaca-40b0-af76-4ab7bbc1733c
- 24 Jul 2023 at 07:33 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e8e18e62-eaca-40b0-af76-4ab7bbc1733c
- 23 Jun 2023 at 19:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e8e18e62-eaca-40b0-af76-4ab7bbc1733c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e8e18e62-eaca-40b0-af76-4ab7bbc1733c
  24th July 2023 - Opportunity notice on Contracts Finder

## Notice URLs

- https://suppliers.multiquote.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-55705548-8287-478d-ac27-d1ff724d11c3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-55705548-8287-478d-ac27-d1ff724d11c3.json.