---
title: "Assisted Digital Support Services"
ocid: "ocds-b5fd17-557b503b-61ae-435d-b4fa-16688a5db0cd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-557b503b-61ae-435d-b4fa-16688a5db0cd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-557b503b-61ae-435d-b4fa-16688a5db0cd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-557b503b-61ae-435d-b4fa-16688a5db0cd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2024-07-12"
---

# Assisted Digital Support Services

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-557b503b-61ae-435d-b4fa-16688a5db0cd

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## Summary

The Home Office has awarded a contract for "Assisted Digital Support Services" to We Are Digital Ltd. The procurement process was initiated via a tender with a selective procurement method. The contract value is £2,831,146 GBP, and the tender period ended on 8th March 2024. The contract spans from 1st September 2024 to 31st August 2027. The services are classified under CPV codes 75130000 and 79512000, focusing on supporting services for the government and call centre services.

This tender presents an opportunity for businesses providing assisted digital support services to participate. Companies offering such support to non-digital applicants for visa or EUSS applications online would be well-suited to compete. The procurement process is at the award stage, with We Are Digital Ltd being the currently active supplier. Interested businesses can explore collaboration opportunities with the Home Office to deliver these essential services over the contract period.

## Notice

Provision of assisted digital support to help non-digital applicants make a visa or EUSS application online

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c097ca51-3f1f-474e-9fb2-a1c462949411 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jul 2024 |
| Submission deadline | 8 Mar 2024 |
| Future notice date | Not specified |
| Award date | 6 May 2024 |
| Contract period | 31 Aug 2024 - 31 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,831,146 |
| Lots value | Not specified |
| Awards value | £2,831,146 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 2TE |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WE ARE DIGITAL |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 75130000 - Supporting services for the government
- 79512000 - Call centre

## Release History

- 12 Jul 2024 at 14:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c097ca51-3f1f-474e-9fb2-a1c462949411

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c097ca51-3f1f-474e-9fb2-a1c462949411
  12th July 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.we-are-digital.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-557b503b-61ae-435d-b4fa-16688a5db0cd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-557b503b-61ae-435d-b4fa-16688a5db0cd.json.