--- title: "9836 - Revenues and benefits remote processing resource for Norwich City Council" ocid: "ocds-b5fd17-5589067a-4864-4bc5-86f4-0462f6901b96" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5589067a-4864-4bc5-86f4-0462f6901b96" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5589067a-4864-4bc5-86f4-0462f6901b96.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-5589067a-4864-4bc5-86f4-0462f6901b96.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NORWICH CITY COUNCIL E-TENDERING" published: "2019-08-16" --- # 9836 - Revenues and benefits remote processing resource for Norwich City Council Buyer: NORWICH CITY COUNCIL E-TENDERING Current stage: Tender OCID: ocds-b5fd17-5589067a-4864-4bc5-86f4-0462f6901b96 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5589067a-4864-4bc5-86f4-0462f6901b96) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5589067a-4864-4bc5-86f4-0462f6901b96.json) ## Summary Norwich City Council is currently seeking a single supplier for the provision of remote processing resources for Housing Benefits, Council Tax Support, and Council Tax processes. This tender, identified as "9836 - Revenues and benefits remote processing resource for Norwich City Council," falls under the services category, specifically focusing on placement services of personnel. The tender is part of an open procedure procurement method and is active, with a submission deadline set for 21 August 2019. The expected contract duration is from 1 October 2019 to 30 September 2020, with options for annual extensions until 30 September 2024. This opportunity is based in Norwich, located in the East of England. This procurement presents a valuable opportunity for businesses specialising in temporary staffing and personnel services. Companies that can offer flexible remote processing capabilities, particularly in benefit services, would be well-equipped to compete for this contract. The need for adaptable service providers aligns with the Council’s objective to manage fluctuating demands effectively, thereby enabling these businesses to potentially secure a stable stream of work in the public sector while contributing to cost savings for the Council. ## Notice Norwich City Council requires a single supplier to provide remote processing resource for the completion of Housing Benefit, Council Tax Support and Council tax processes using the Northgate Revenues & Benefits Platform and the Civica document management system. Due to fluctuating demands on the revenues and benefits service and the awards of funds for specific Government initiatives, it is not always possible to manage within an existing establishment. These can be short term funded requirements so there is a need for remote resource on an ad-hoc basis to deliver the required level of service. The requirement for remote processing resources will fluctuate depending on both the need and the council's internal organisational authorisation procedures, therefore expenditure cannot be guaranteed over the term of the contract. Processing will be for Housing Benefit, Council Tax Reduction and Council tax processes for residents of Norwich City Council only. It is expected that this service will result in the following benefits for the council: *Cost savings through lower processing resource rates, utilising the correct level of resource to match the requirements at the correct time *Meeting demands from central government, by prompt increase in resource when required The contract term is for an initial one year from 01 October 2019 to 30 September 2020 with options to extend on an annual basis until 30 September 2024. Additional information: Please download tender documents and upload completed tenders using the link: https://in-tendhost.co.uk/norwich/aspx/Home Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6d8b60db-9f86-4bb4-b546-b080ffa522a3 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Aug 2019 | | Submission deadline | 21 Aug 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Sep 2019 - 30 Sep 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORWICH CITY COUNCIL E-TENDERING | | Locality | NORWICH | | Post town | Norwich | | Postcode | NR2 1NH | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH5 Norfolk | | ITL 3 | TLH51 Norwich and East Norfolk | | Local authority | Norwich | | Electoral ward | Mancroft | | Westminster constituency | Norwich South | | Delivery location | Not specified | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 75310000 - Benefit services - 79610000 - Placement services of personnel - 79612000 - Placement services of office-support personnel - 79620000 - Supply services of personnel including temporary staff - 79621000 - Supply services of office personnel - 79631000 - Personnel and payroll services ## Release History - 16 Aug 2019 at 10:28 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6d8b60db-9f86-4bb4-b546-b080ffa522a3 - 16 Aug 2019 at 10:28 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6d8b60db-9f86-4bb4-b546-b080ffa522a3 - 23 Jul 2019 at 13:30 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6d8b60db-9f86-4bb4-b546-b080ffa522a3 - 23 Jul 2019 at 13:30 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6d8b60db-9f86-4bb4-b546-b080ffa522a3 - 23 Jul 2019 at 13:29 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6d8b60db-9f86-4bb4-b546-b080ffa522a3 - 23 Jul 2019 at 13:29 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6d8b60db-9f86-4bb4-b546-b080ffa522a3 - 23 Jul 2019 at 13:29 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6d8b60db-9f86-4bb4-b546-b080ffa522a3 - 23 Jul 2019 at 13:28 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6d8b60db-9f86-4bb4-b546-b080ffa522a3 - 23 Jul 2019 at 13:28 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6d8b60db-9f86-4bb4-b546-b080ffa522a3 - 18 Jul 2019 at 16:11 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6d8b60db-9f86-4bb4-b546-b080ffa522a3 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/6d8b60db-9f86-4bb4-b546-b080ffa522a3 16th August 2019 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/norwich/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://www.norwich.gov.uk/YourCouncil/Finance/Pages/Procurement.aspx - https://in-tendhost.co.uk/norwich/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5589067a-4864-4bc5-86f4-0462f6901b96. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5589067a-4864-4bc5-86f4-0462f6901b96.json.