--- title: "CP1500-17 Fixed Line Voice and Data Services" ocid: "ocds-b5fd17-558d1168-c5ea-417d-89a6-ed1435639492" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-558d1168-c5ea-417d-89a6-ed1435639492" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-558d1168-c5ea-417d-89a6-ed1435639492.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-558d1168-c5ea-417d-89a6-ed1435639492.json" source: "Contracts Finder" current_stage: "Award" buyer: "DEVON COUNTY COUNCIL" published: "2019-01-08" --- # CP1500-17 Fixed Line Voice and Data Services Buyer: DEVON COUNTY COUNCIL Current stage: Award OCID: ocds-b5fd17-558d1168-c5ea-417d-89a6-ed1435639492 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-558d1168-c5ea-417d-89a6-ed1435639492) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-558d1168-c5ea-417d-89a6-ed1435639492.json) ## Summary The public procurement process for the CP1500-17 Fixed Line Voice and Data Services is being conducted by Devon County Council (DCC), located in Exeter, England. This tender, valued at £750,000 and categorised under postal and telecommunications services, aims to improve DCC's internal voice/telephone network. The tender period closed on 14 May 2018, and the contract period commenced on 1 October 2018, with an anticipated end date of 30 September 2021. The procurement method employed was an open procedure, allowing a wide range of bidders to participate. This tender presents significant opportunities for businesses, particularly those specialising in IT services, telecommunications, and managed networks. Companies that offer consulting, software development, and internet support services are well-positioned to compete in this contracting process. With the shift towards more flexible working methods and advanced technological solutions at DCC, innovative and agile SMEs could find this a lucrative venture to enhance their business footprint in the public sector. ## Notice DCC operates an internal voice/telephone network which comprises 14 Unify Realitis DX TDM PABXs and a Unify dual node OpenScape Voice VOIP platform. These are linked together via proprietary SIP Trunking running across a managed service MPLS network. The network hosts about 7,000 extensions, spread across approximately 40 sites. Most extensions have an associated DDI number for incoming calls. These DDI services enter the network via DASS at County Hall in Exeter (Central site) and through the SIP service at Taw View in Barnstaple. Alternative routing is employed if the network is congested or down, so that calls will take an alternate route to their destination DCC has moved to a more flexible method of working and uses a speech recognition directory to send calls to the users' nominated device, whether this is a desk extension, mobile, home line or a handset in a partner's location. This is provided by a dual node Netcall Liberty platform and is slowly replacing traditional DDI to contact members of staff. The Liberty platform also provides a voicemail service and some auto attendant services for some of the smaller contact routes into the authority. DCC also operates a 60 seat call centre, based in Tiverton which deals with the majority of incoming calls from the public for Council services, such as Devon Highways, Adult and Childrens Social Care, Trading Standards. This is based on a Unify Realitis DX PABX with intelligent call routing and reporting provided by OpenScape Contact Centre. All relevant tender documentation is available at www.supplyingthesouthwest.org.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cce9d15a-0d84-4aab-9097-61005ed0cb2c | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Jan 2019 | | Submission deadline | 14 May 2018 | | Future notice date | Not specified | | Award date | 27 Dec 2018 | | Contract period | 14 Jan 2019 - 30 Apr 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £750,000 | | Lots value | Not specified | | Awards value | £1,200,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEVON COUNTY COUNCIL | | Locality | EXETER | | Post town | Exeter | | Postcode | EX2 4QD | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK4 Devon | | ITL 3 | TLK43 Devon CC | | Local authority | Exeter | | Electoral ward | Newtown and St Leonard's | | Westminster constituency | Exeter | | Delivery location | TLK South West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | CAPITA IT SERVICES | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services - 72 - IT services: consulting, software development, Internet and support ### Codes - 64000000 - Postal and telecommunications services - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 8 Jan 2019 at 10:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cce9d15a-0d84-4aab-9097-61005ed0cb2c - 12 Apr 2018 at 11:02 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/59830b02-aa18-4533-8d42-dda891cf3571 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/cce9d15a-0d84-4aab-9097-61005ed0cb2c 8th January 2019 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/59830b02-aa18-4533-8d42-dda891cf3571 12th April 2018 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.devon.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-558d1168-c5ea-417d-89a6-ed1435639492. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-558d1168-c5ea-417d-89a6-ed1435639492.json.