---
title: "NUNCON - Lifeline Call Monitoring Service"
ocid: "ocds-b5fd17-558de156-b09d-44d9-8e5a-195b978c8887"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-558de156-b09d-44d9-8e5a-195b978c8887"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-558de156-b09d-44d9-8e5a-195b978c8887.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-558de156-b09d-44d9-8e5a-195b978c8887.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NUNEATON & BEDWORTH BOROUGH COUNCIL"
published: "2026-07-08"
---

# NUNCON - Lifeline Call Monitoring Service

Buyer: NUNEATON & BEDWORTH BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-558de156-b09d-44d9-8e5a-195b978c8887

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## Summary

The public procurement process for a Lifeline Call Monitoring Service has been completed by Nuneaton & Bedworth Borough Council, located in the West Midlands, United Kingdom. This service falls under the industry category of fire-alarm systems with additional classifications relating to telecommunications and safety equipment. The procurement stage is at the award phase, having concluded with an active status as of 30th June 2026. The contract was awarded through a direct award method, starting from 1st June 2026 and set to run until 31st May 2030. The total contract value is £374,272.30 GBP, awarded to TUNSTALL HEALTHCARE LTD.

This tender represents a significant opportunity for businesses involved in the installation and maintenance of telecommunications and safety systems, as well as those specialising in call centre operations and alarm-monitoring services. With its focus on essential public safety services, businesses capable of providing comprehensive support and innovative solutions in these areas stand to benefit from both service delivery and potential future collaborations. Small and medium enterprises (SMEs) are noted as suitable providers, encouraging participation from businesses aiming to expand their presence in the public sector market.

## Notice

Call monitoring for Lifelines in Independent Living service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c34ecba6-e283-46a4-8cbc-feae44517a2e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jul 2026 |
| Submission deadline | 22 May 2026 |
| Future notice date | Not specified |
| Award date | 29 Jun 2026 |
| Contract period | 31 May 2026 - 31 May 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £374,272 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NUNEATON & BEDWORTH BOROUGH COUNCIL |
| Locality | NUNEATON |
| Post town | Coventry |
| Postcode | CV11 5AA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Nuneaton and Bedworth |
| Electoral ward | St Mary's |
| Westminster constituency | Nuneaton |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TUNSTALL HEALTHCARE |

## CPV Codes

### Divisions

- 31 - Electrical machinery, apparatus, equipment and consumables; lighting
- 32 - Radio, television, communication, telecommunication and related equipment
- 33 - Medical equipments, pharmaceuticals and personal care products
- 35 - Security, fire-fighting, police and defence equipment
- 45 - Construction work
- 48 - Software package and information systems
- 50 - Repair and maintenance services
- 51 - Installation services (except software)
- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services
- 98 - Other community, social and personal services

### Codes

- 31625200 - Fire-alarm systems
- 31712112 - SIM cards
- 32230000 - Radio transmission apparatus with reception apparatus
- 32260000 - Data-transmission equipment
- 32412100 - Telecommunications network
- 32500000 - Telecommunications equipment and supplies
- 33100000 - Medical equipments
- 35113000 - Safety equipment
- 35120000 - Surveillance and security systems and devices
- 45233292 - Installation of safety equipment
- 45314000 - Installation of telecommunications equipment
- 48213000 - Operating system enhancement software package
- 48214000 - Network operating system software package
- 50000000 - Repair and maintenance services
- 51300000 - Installation services of communications equipment
- 51700000 - Installation services of fire protection equipment
- 71243000 - Draft plans (systems and integration)
- 71317200 - Health and safety services
- 71317210 - Health and safety consultancy services
- 72200000 - Software programming and consultancy services
- 72720000 - Wide area network services
- 79511000 - Telephone operator services
- 79512000 - Call centre
- 79711000 - Alarm-monitoring services
- 80330000 - Safety education services
- 80550000 - Safety training services
- 98000000 - Other community, social and personal services

## Release History

- 8 Jul 2026 at 16:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c34ecba6-e283-46a4-8cbc-feae44517a2e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c34ecba6-e283-46a4-8cbc-feae44517a2e
  8th July 2026 - Awarded contract notice on Contracts Finder

## Provenance

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