---
title: "User Research to Support Social Care Platforms Programme"
ocid: "ocds-b5fd17-55a1d5a2-a99c-4795-a0b4-b99ee8a9db96"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-55a1d5a2-a99c-4795-a0b4-b99ee8a9db96"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-55a1d5a2-a99c-4795-a0b4-b99ee8a9db96.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-55a1d5a2-a99c-4795-a0b4-b99ee8a9db96.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ESSEX COUNTY COUNCIL"
published: "2021-04-29"
---

# User Research to Support Social Care Platforms Programme

Buyer: ESSEX COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-55a1d5a2-a99c-4795-a0b4-b99ee8a9db96

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## Summary

Essex County Council is conducting a tender for the "User Research to Support Social Care Platforms Programme" aimed at enhancing the platforms utilised by Adult and Children's Social Care services. The procurement process is currently in the Award stage, with the contract awarded on 16 April 2021 for an amount of £63,000. The project will take place in Chelmsford, Essex, with a contract period running from 29 April 2021 to 28 June 2021. The procurement method selected for this initiative is a selective approach, specifically a call-off from a framework agreement, focusing on research services.

This tender presents significant growth opportunities for businesses that specialise in user research, especially those with experience in social care or public sector projects. Companies capable of conducting in-depth analyses of user experiences and needs will find themselves well-suited to compete for such contracts. Engaging with diverse audience groups, including service users, carers, and partner agencies, will be crucial in aligning technology solutions with actual user requirements, thereby enhancing service delivery in the social care sector.

## Notice

Essex County Council is running a Social Care Platform Programme (SCPP) focused on the future of the platforms used by Adult and Children's Social Care and other corporate teams. An internal team is working to validate and prioritise the requirements for social care and other corporate teams. To inform this work, we want to run some research to help us understand the experiences and needs of users. The audience groups that need to be considered for this discovery are: * Service users * Carers * Care providers * Partner agencies * Other public/third partner organisations. We would like to understand more about what people need, when they need it and how they're currently accessing this so that we can consider more efficient and timely ways to share information. Insights from this discovery will be used to inform the strategic approach, design and requirements for the procurement of a future social care platform. We want to deepen our understanding of the experiences of people that interact with our social care services, from residents to partner organisations. We are currently reviewing ECC's social care platforms and it is critical that our technology choices align with user needs and don't negatively impact people's experiences. At the moment, residents: * Are not clear what support is available to them * Access support late * Have to repeatedly tell us the same information * Can't easily understand their care plan. Working with the supplier, we want to deepen our understanding of user needs to explore how our platforms can better support them. We need to understand more about: * the type of social care information people need, when they want it and how they want to access it * the different channels that people currently use to access information and if this aligns to their needs and preferences * the experiences of the other audience groups listed above and what their needs are This work will help us to understand the impact that different social care platform solutions will have on users and allow us to make a more informed decision when reviewing potential platforms.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5759c9c5-1525-4dbc-a75b-ce394d86aeab |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2021 |
| Submission deadline | 8 Mar 2021 |
| Future notice date | Not specified |
| Award date | 15 Apr 2021 |
| Contract period | 28 Apr 2021 - 28 Jun 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £63,000 |
| Lots value | Not specified |
| Awards value | £63,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ESSEX COUNTY COUNCIL |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM1 1QH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Moulsham and Central |
| Westminster constituency | Chelmsford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CYBER-DUCK |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 29 Apr 2021 at 16:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5759c9c5-1525-4dbc-a75b-ce394d86aeab

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5759c9c5-1525-4dbc-a75b-ce394d86aeab
  29th April 2021 - Awarded contract notice on Contracts Finder

## Provenance

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