---
title: "Royal Mail Quality of Service Audits"
ocid: "ocds-b5fd17-55d8747a-c762-481d-9ea1-8539eb0ec7c0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-55d8747a-c762-481d-9ea1-8539eb0ec7c0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-55d8747a-c762-481d-9ea1-8539eb0ec7c0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-55d8747a-c762-481d-9ea1-8539eb0ec7c0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFCOM"
published: "2023-05-18"
---

# Royal Mail Quality of Service Audits

Buyer: OFCOM  
Current stage: Award  
OCID: ocds-b5fd17-55d8747a-c762-481d-9ea1-8539eb0ec7c0

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## Summary

A recent procurement opportunity titled "Royal Mail Quality of Service Audits" has been awarded by OFCOM, the UK communications regulator. The contract, with a total value estimated between £420,000 - £480,000 ex VAT over five years, involves auditing Royal Mail's Quality of Service performance against specific standards. The tender, carried out through an Open Procedure, was completed with Analysys Mason being awarded the contract. The contract period is from 15th May 2023 to 31st October 2028.

This procurement process initiated by OFCOM presents business growth opportunities for auditors specializing in assessing Quality of Service standards. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are also encouraged to participate in such tenders. The location for service delivery is primarily in London, United Kingdom, with specific postal codes involved. Businesses interested in providing auditing services aligning with specified standards should explore accessing tender documentation and guidance via the Ofcom eTendering portal to compete effectively in this sector.

## Notice

Ofcom is the communications regulator in the UK. We regulate the TV and radio sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate. Ofcom operates under a number of Acts of Parliament. In accordance with Ofcom's functions under the Postal Services Act 2011, Ofcom has imposed a Designated Universal Service Provider Condition (DUSP Condition) on Royal Mail Group Limited (Royal Mail). Among other things, this condition imposes certain Quality of Service standards on Royal Mail in connection with its provision of the Universal Postal Service. These standards include, for example, delivering: - 93% of first class letters within one working day; - 98.5% of second class letters within three working days; - 99% of special delivery letters by 1pm one working day after collection; and - Within certain postcode areas, 91.5% of first class letters within one working day Ofcom has a requirement for the monitoring of Royal Mail's Quality of Service performance to be audited in line with the specifications of Standards EN 13850:2020 (E) and EN 14508:2016 (E). The audit would involve critically assessing Royal Mail's testing methodology for monitoring its performance in respect of the measurement of the transit time of end-to-end services for single piece priority (First Class stamped and metered) mail and non-priority (Second Class stamped and metered) mail, in line with the Standards. Additional information: Ofcom will run a procurement exercise for Royal Mail Quality of Service Audits, to be awarded to a single provider. The procurement will be undertaken in line with the Open Procedure as set out in the Public Contracts Directive (and as implemented in the UK by the Public Contracts Regulations). The total value of the services is estimated in the range PS420,000 - PS480,000 ex VAT over a five-year contract term. Interested parties can access the full tender documentation and guidance via the Ofcom eTendering portal, hosted by BravoSolution at the following link: www.ofcom.bravosolution.co.uk. Tenderer's will need to be registered on the portal for access to the documentation. Once registered tenderers should locate 'itt_1339 - C20221470 - Royal Mail Quality of Service Audits'.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/caee7c34-7941-46d0-9088-bd7423b57322 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 May 2023 |
| Submission deadline | 10 Mar 2023 |
| Future notice date | Not specified |
| Award date | 1 May 2023 |
| Contract period | 21 May 2023 - 31 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £480,000 |
| Lots value | Not specified |
| Awards value | £470,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFCOM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9HA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ANALYSYS MASON |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79212000 - Auditing services

## Release History

- 18 May 2023 at 13:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/caee7c34-7941-46d0-9088-bd7423b57322

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/caee7c34-7941-46d0-9088-bd7423b57322
  18th May 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://ofcom.org.uk

## Provenance

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